IT Specialist

With more than half a century of experience, Norm Holding today operates with 3,800 colleagues, 23 companies across 10 sectors, 22 production facilities, and 4 R&D and Design Centers across Türkiye, the United States, Germany, the United Kingdom, France, Poland, Romania, and China.

We carry our leading position in the fasteners industry into diverse sectors, with a strong focus on technology, innovation, and sustainable growth. We are building a global ecosystem that creates value around the world.

In addition to fasteners, our operations span trade, hot forging, chemicals, mold and machining, sheet metal forming, additive manufacturing, technology, machinery and automation, and agriculture and food. With our strong production infrastructure, R&D capabilities, and long-term investment approach, we aim to create sustainable value.

At the heart of our workplace culture are continuous learning, development, collaboration, and ownership. We provide an environment where our colleagues can gain diverse experiences, develop their capabilities, and contribute to projects on an international scale.

As part of this approach, we are looking for an IT Specialist to join the Norm Fasteners America Business Unit
, part of Norm Holding
.

• Provide daily IT support to users across locations in the United States,
• Troubleshoot hardware, software, network, printer, account, and access-related issues,
• Manage end-user requests and support processes from initiation through resolution,
• Provide first-level IT support for SAP and other enterprise applications,
• Coordinate user onboarding activities, including device setup, account creation, and access management,
• Support IT operations throughout hiring, role changes, and offboarding processes,
• Coordinate with central IT teams, local vendors, and service providers,
• Support system implementations, transitions, standardization initiatives, and new site setups,
• Maintain accurate IT inventory, support records, and related documentation,
• Ensure compliance with IT policies, information security requirements, and company standards.

• Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field,
• 3+ years of experience in IT support or a related field,
• Experience providing end-user support across hardware, software, networks, and enterprise applications,
• Basic knowledge of SAP and IT infrastructure,
• Strong communication, troubleshooting, and problem-solving skills,
• Customer-focused mindset and the ability to effectively manage multiple requests and priorities,
• Ability to work independently as well as collaboratively in a global environment,
• Proficiency in Microsoft Office applications,
• Willingness to coordinate with global IT teams, local vendors, and service providers,
• Strong English communication skills, both written and verbal.

• A corporate culture that supports continuous learning and professional development,
• Training and development opportunities to support your career growth,
• An innovative and dynamic work environment,
• Comprehensive benefits designed to support the employee experience,
• Opportunities to collaborate across different areas of expertise and explore internal career paths,
• Opportunities to participate in social, cultural, sports, and volunteer activities.

We believe that diverse perspectives, experiences, and competencies create stronger teams. We evaluate all applications fairly and equally, without regard to age, sex, disability status, ethnic origin, belief, marital status, or other individual differences.

We are committed to creating an inclusive workplace where everyone can feel a sense of belonging, realize their potential, and have equal access to development opportunities.