On-Site Support, Specialist - Macomb, M

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations.

Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at

Macomb

29909

The purpose of this role is to operate and support both the general IT environment and the secure CMMC Level 2 / ITAR-regulated environment. This role ensures the company maintains strict compliance boundaries by managing the CMMC computing environment, supporting endpoints and infrastructure, and coordinating with external MSSP on regulated operations, and keeping compliance documentation accurate and audit-ready. The specialist also provides day-to-day technical support and user training so employees can work securely and effectively.

• Support the day-to-day IT operations including PCs, applications, mobile, printers, procurement, and infrastructure.
• Install, configure, and troubleshoot software applications, operating systems, network and updates.
• Ensure software compliance and licensing.
• Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
• Provide training to end-users on hardware and software usage, best practices, and security awareness.
• Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
• Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment.
• Identify and resolve network connectivity and general IT-related issues for end-users.
• Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
• Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
• Experience with A/V conference room equipment and conference room troubleshooting.
• Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
• Ensure compliance with CMMC L2 and ITAR requirements.
• Participate in Change Control Board (CCB) processes and maintain documentation for SSP and POA&M updates.
• Lead process improvements and technology upgrades.
• Support endpoint management, infrastructure, patching, and vulnerability remediation in coordination with managed service providers.
• Gathering evidence for regulatory compliance audits.
• Participate in on-call rotation and provide support during off-hours as necessary.

• Bachelor’s degree in computer science (equivalent), and five years of experience supporting internal infrastructure and desktop systems, application training and overall incident ownership and management. 5-8 years of experience required if no degree.
• Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, One Drive, Enterprise Apps, Intune), Imaging, Windows OS, Apple iOS,…