IT Specialist

# IT Specialist Corporate Office
- Farmington Hills
- Farmington Hills, MI 48331## Overview Position Type Full Time Job Shift Day Education  Level4 Year Degree Category Information  Technology## Description Friedman Real Estate is looking for an IT Specialist to join their team in Farmington Hills, MI. This is a front-line technical support role with a project component. You will handle escalated support tickets, manage device lifecycle and user onboarding, and contribute to infrastructure and security initiatives as assigned.

We are looking for a candidate with at least two years of IT support experience in a business environment who is ready to take on greater responsibility, with the opportunity to grow into systems administration or security.
** What We're Looking For**- 2–3 years of IT support experience in a corporate or business environment
- Working knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra , and basic networking (DNS, DHCP, VPN, TCP/IP)
- Experience with a ticketing system and working to defined SLAs
- Hands-on experience with endpoint management tools (Intune, SCCM, or comparable)- Strong communication skills; able to explain technical issues clearly to non-technical staff
- Sound judgment in determining when to resolve an issue and when to escalate
- Valid driver's license and willingness to travel to properties in the metro area

Nice to have:
Power Shell scripting;
CompTIA A+/Network+/Security+ or Microsoft certifications (MD-102, AZ-900, SC-900); experience with Meraki, Zendesk, Yardi, or commercial real estate operations; AV and low-voltage familiarity.
** What You'll Do**- Resolve escalated support tickets for hardware, software, network, and access issues within our Zendesk queue and defined SLAs
- Manage endpoint lifecycle: imaging, deployment, and support of Windows devices through Intune, and management of the iOS device fleet
- Perform user onboarding and offboarding, including accounts, licensing, group membership, device provisioning, and access removal
- Perform day-to-day administration of Microsoft 365:
Exchange Online, Teams, SharePoint, One Drive, and Entra - Support MFA, conditional access, and endpoint security tools, and escalate security events to the appropriate team
- Provide remote and on-site support for property management and construction staff in the field
- Support conference room AV, printers, phones, and physical access control systems
- Document resolutions and maintain knowledge base articles
- Complete assigned tasks on infrastructure, migration, and security project
** For You:**  - Competitive compensation and comprehensive benefits
- Medical, dental, vision, life insurance, and 401(k)  - 3+ weeks PTO and 10 paid holidays
- Continuing education reimbursement
- Referral bonuses and recognition programs