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Call Center Team Lead — Coach, KPI Champion
Job in
Farmington Hills, Oakland County, Michigan, USA
Listed on 2026-03-12
Listing for:
Convergys
Full Time
position Listed on 2026-03-12
Job specializations:
-
Management
IT Project Manager, Operations Manager
Job Description & How to Apply Below
A leading global technology company is seeking a Team Lead for its call center operations in Farmington Hills, Michigan. The ideal candidate will supervise a team, coach team members, and ensure performance meets KPIs. Responsibilities include monitoring calls, conducting team meetings, and facilitating communication within the team. An associate's degree and 2-4 years of experience are preferred, along with strong interpersonal and leadership skills.
This role offers competitive pay and benefits.
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