Territory Lead Inside Sales & Dispatch

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Are you looking for a way to turn your sales and operations background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve in Inside Sales and Operations to ensure efficient and smooth daily operations.

In this role you will focus on converting inbound customer requests into jobs for our field team. This is a high volume call and lead environment that requires the winning candidate to multitask, be fast-paced, focused on closing new and return customer business, and accurate in data management. Additionally, you will interact daily with your existing customers as well as construct and manage the daily schedule for your assigned territory.

You will be vital to the success of our business and the livelihoods of the excellent Craftsmen who call Ace Handyman Services their work home.

This is a great opportunity for you to grow toward advancement to a sales or operational leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

• Competitive pay ranging from $22 per hour based on experience plus commission/bonus
• Health insurance including medical, dental and vision
• 401(k)
• Paid Holidays
• Vacation
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

As a Territory Manager, you will convert inbound requests to scheduled appointments, ensure our customers are getting the immediate attention that they deserve, manage schedule dynamics with the field teams, and perform after-sales administration. Customer care is a important part of being Ace Handyman Services - we want our customers to have a friendly, professional, and responsive experience with us. You will play a huge part in maintaining our reputation for service excellence.

Your specific duties in this role will include:

• Respond to inbound customer requests and convert those request to scheduled appointments
• Manage daily customer requests for information and post-appointment follow-up
• Manage scheduling and dispatching of the field team.
• Perform after-sales administration
• Assist in solving operational logistics to ensure a smooth customer journey

We are looking for professionals who are highly organized and detail-oriented, with strong administrative and multi-tasking skills, and capable of managing a large volume of work both efficiently and with accuracy. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a positive, solution-focused, can-do attitude and be quick on your feet.

Specific qualifications for the role include:

• Exceptional verbal communication skills
• Demonstrated service orientation
• Highly computer literate with proficiency in multiple technologies including the MS Office suite, MS Teams
• Strong attention to detail
• Great multitasking and prioritization skills
• High school diploma or GED. College degree preferred
• Inside sales, trades office management, and/or scheduling experience preferred

Build fun and rewarding career with an industry leader!

Apply now!