Social Service Coordinator

Position Summary

The Social Services Coordinator is responsible for serving clients and coordinating the daily functions of the Social Services operation. In addition, this role oversees Social Services volunteers, participates in community collaborations and manages program funds and reporting requirements.

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, etc.; determines eligibility for resources; develops plans to address the presenting problem.
• Provides information on resources; utilizes a person‑centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable.
• Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools; develops rapport and partnership with families; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to strengthen family sufficiency.
• Maintain client confidentiality and obtain appropriate releases of information.
• Perform other duties as assigned.

• Bachelor's degree in social work or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• 1 or more years of applicant interview or case management experience.
• Experience working with low-income populations (preferred).

• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Complete Safe From Harm training, and keep current as needed.
• Demonstrate a continued effort to increase self‑awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation.

• Proficient in Microsoft Office Suite.

• Complete Safe From Harm certification and keep current.
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR).