Spa - Front Desk Agent

You introduce guests to a luxury spa and wellness experience. As a Spa Front Desk Attendant, you shape the arrival, transition, and departure moments within a Forbes-rated spa environment. Your presence sets the tone, welcoming guests and members with confidence, warmth, and expertise while orchestrating reservations, service coordination, and guest flow with precision. You serve as a concierge and communicator, ensuring each guest feels anticipated, informed, and cared for from the first greeting through the final farewell.

• A gracious and polished welcome for every spa guest
• Seamless appointment booking, confirmation, arrival, and departure experiences
• Clear and knowledgeable guidance regarding spa and wellness services, salon offerings, fitness programs, and daily activities
• Confident communication of resort features, amenities, and hours of operation
• Prompt and courteous fulfillment of guest requests
• Effective and professional resolution of guest and member concerns
• Consistent guest and member satisfaction through proactive engagement and follow-through
• Organized, fully stocked, and presentation-ready workstations
• Accurate coordination between spa and wellness providers, salon professionals, fitness teams, and leadership
• Clear communication with associates and managers to ensure service excellence
• Support of additional spa and wellness responsibilities, as assigned

• An important guest-facing role within a Forbes-rated environment
• A polished presentation standard aligned with luxury hospitality
• Schedule flexibility, including early mornings, evenings, weekends, and holidays
• A fast-paced setting requiring attention to detail and multitasking

• Previous experience in hospitality or retail
• Strong interpersonal, verbal, and written communication skills
• Fluency in English
• High school diploma
• Professional grooming aligned with organizational standards
• Ability to manage multiple priorities while maintaining composure
• Commitment to delivering elevated guest service

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change or be assigned as needed to support operational and guest service standards.

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful…