Telecom Operator

Telecom Operator,

We are an affirmative action employer, in addition to an EEO and M/F/V/PWD/PV employer.

All employees are subject to adherence to the State Code of Ethics which may be found ics.state.ct.us.

Excellence, Teamwork, Leadership, and Innovation define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add a full-time Telecommunication Operator to our growing Cancer Center team located in Farmington, CT. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.

• Responds to telephone inquiries, determines caller's needs, and communicates need to appropriate individual, medical staff or provider.
• Obtains patient information and verifies accuracy of system data.
• Documents telephone inquiries, complaints, conversations and action taken.
• Schedules appointments and sends out appointment letters.
• Calls patients for scheduled appointments and instructs patients in any necessary preparations.
• Responds to correspondence and handles requests as needed.
• Maintains records; may operate a computer.
• May perform varied clerical, typing and statistical work.
• Performs related duties as required.

• Interpersonal skills.
• Oral and written communication skills.
• Ability to speak proper English and to enunciate clearly.
• Ability to operate office and communications equipment.
• Ability to follow written and oral instructions.
• Ability to think and act quickly in emergency situations with judgment and discretion.
• Ability to maintain records.

Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

• Experience using EPIC.
• High call volume experience in a clinical call center setting.
• Previous experience in an oncology, infusion center, hospital, or specialty clinic preferred.
• Experience operating a multi-line telephone system with high call volumes.

Full time, Forty (40) hours per week, Monday - Friday, 8:00 am to 4:30 pm, 30 Minute unpaid meal break. Hybrid role with days scheduled to work from office as requested. Hybrid role is subject to change per management based on department needs.