Customer Service Rep – Hybrid

Overview

Kelly Services is hiring a Contact Center Customer Service Representative I in Farmington, CT
. If you’re comfortable handling high-volume customer interactions and enjoy supporting customers through clear, professional communication, this role places you at the center of service and spare parts operations. You’ll manage calls, emails, and tickets while processing cases, quotes, and orders with accuracy. The position begins fully on-site for training and transitions to a hybrid schedule once training is complete.

• Respond to a high volume of inbound and outbound customer calls, emails, and service tickets
• Maintain a high level of professionalism and build positive rapport with internal and external customers
• Identify customer needs and deliver accurate, timely solutions
• Create and manage customer cases using information provided by customers
• Enter quotes and orders promptly and accurately
• Review customer purchase orders for accuracy and request updates when needed
• Provide order status updates, tracking details, and general account support
• Utilize SAP and other systems to process and document customer requests
• Follow established communication procedures, guidelines, and service standards
• Navigate multiple systems and screens while maintaining accuracy

• Previous customer service experience required (call center experience strongly preferred)
• Strong data entry accuracy and attention to detail
• Patient, diplomatic communication style with strong problem-solving skills
• Ability to learn new systems and processes quickly
• Proficiency with Microsoft Office; SAP or CRM experience required
• Flexibility to work varied hours, including nights, weekends, and some holidays
• High School Diploma or GED required; college coursework or degree preferred

• Monday–Friday | 10:00 AM–6:30 PM | Full-Time
• $19.00–$20.00/hr | Weekly Pay
• Long-Term Temp with potential for hire based on performance
• Hybrid schedule after training: 3 days in office, 2 days remote

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team

If you’ve supported customers in a call center or ticket-based environment, handled order entry, and balanced high-volume service work with accuracy and professionalism, this is a strong next step. Apply today and help deliver reliable, high-quality customer service in a collaborative, hybrid environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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