Customer Relations Representative

Summary

This position is responsible for communicating with customers regarding the companies’ products and services.

• Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and delivery and maintain files for orders.
• Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
• Back-up for team members who are out of the office or unavailable.
• Review Open Order Report on a weekly basis. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
• Process sample requests for customers.
• Cooperate with engineering and planning on customer’s projects.
• Responsible for following prototypes.
• Daily review of Past Due Request Date report.
• Daily Past Due review.
• Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorise credit on RMA’s and invoices to $1,000.
• Resolve billing and shipping errors.
• Be the key contact for the outside sales force and keep them informed of all activity. Keep track of projects.
• Help the outside sales force sell our product line and advise them of new opportunities.
• Keep the Customer Relations Manager informed of any areas of concern.
• Work with Purchasing to maintain expedite incoming shipments as needed.
• Use the following software programs while performing the job: SAP, Microsoft Excel and Word.
• Perform all other duties as assigned.

Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.