Facilities Administrative Manager

Job Overview

Facilities Administrative Manager: responsible for dispatching technician services to customer locations and serving as administrative assistant to the Account Lead. The role also includes performing moderately complex accounting activities, maintaining a complete and accurate service‑tracking system, and supporting system maintenance and user acceptance testing. Under general supervision, the manager works with customers, service providers, and employees to deliver services with excellent customer service, handling facility issues quickly and completely and helping clients achieve maintenance objectives.

$74,984 annual salary (US Dollars). The salary may vary based on qualifications and market data. Eligibility for a company incentive or bonus program may apply.

ABM offers a comprehensive benefits package. For information, see ABM Employee Benefits | Staff & Management.

• Drives the operational processes for work order management and service partner follow‑up.
• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow‑up, quote preparation, problem resolution, and post‑service activities.
• Reviews and prioritizes open work orders for follow‑up and attention based on age, status, or other factors; performs appropriate follow‑up until work order is closed.
• Works with Managers or Trade Specialists on resolution of problems.
• Collaborates with System Department, Billing, and others to communicate customer requirements and resolve challenges, issues, or new opportunities.
• Works with client and service provider personnel to maintain and troubleshoot system access and usability.
• Provides required reporting, data, and dispatch updates for assigned client(s).
• Conducts periodic weekly calls to discuss updates, check‑ups, and basic information sharing.
• Informs Service Manager of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations.
• Supports Digital & Technology development by providing user acceptance testing for system releases.
• Supports successful operations consistent with ABM policies, programs, procedures, systems and guidelines.
• Monitors and controls operatives to ensure completion of tasks to a high standard.
• Completes paperwork.
• Communicates with Line Manager.
• Trains staff and maintains records.
• Ensures time and attendance are monitored and completed for payroll each month.
• Prioritizes calls based on severity and availability of appropriate service tech.

• Knowledge of customer service principles and practices.
• Proficiency with Microsoft suite and products.
• Validated professional verbal and written communication skills.
• Comfortable making outbound calls.
• Strong verbal and written communication skills.
• Smart, clean appearance.
• Ability to work both as part of a team and independently.
• Proactive, can‑do attitude toward work.
• Punctual, trustworthy, and detail‑oriented.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606.

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis. ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility. ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military.

With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.