Compliance Analytics & Process Improvement Specialist

Compliance Analy tics & Process Improvement Specialist About the Opportunity

We are seeking an energetic and dynamic individual experienced in data analysis and /or process improvement to be part of our Compliance Team. Although prior industry experience is preferred, we place a high value on intelligence, drive and willingness to learn and grow, making this an excellent opportunity for a professional who is willing to work hard and make him or herself an indispensable member of our team.

The right individual will be committed to providing the superior service levels that our field professiona ls and team members need and expect. This role requires an individual who loves to continually learn, grow and take on new challenges and looks for ways to consistently improve all in which they are involved .

Pennant Services, Inc. is one of the most dynamic and progressive companies in the rapidly expanding home health, hospice, personal care and assisted living industries. Affiliates of Pennant Services now operate more than 200 assisted living communities and home health, hospice, an d personal care services agencies across 1 7 states and we expect this growth to continue. These operations have no corporate headquarters or traditional management hierarchy.

Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations .

Our compliance philosophy is to work as closely with field facilities, agencies and employee s as possible to develop solid relationships that allow us to enhance and foster compliance throughout the organization. We not only provide training, oversight and auditing functions, but we also serve as partners to our providers to assist them in building successful businesses in an ethical and compliant manner.

• Accurately t rack data across multiple Compliance work streams
• Analyze Compliance data to identify risk areas and correlations
• Develop a streamlined approach to providing the Compliance team, Service Center and field partners with meaningful compliance data and information to accelerate results
• Create slide decks presenting Compliance data in a clear and engaging ma nn er
• Edit audit tools requiring the use of advanced Excel knowledge
• Identify opportunities for increased efficiency and effectiveness within the Compliance Department and i mplement process improvement solutions in collaboration with the Compliance Team and other Service Center Departments
• Manage the Compliance investigation platform infrastructure (NAVEX) and identify efficiencies with data extraction and reporting
• Educate Compliance team members on tools /processes t o increase efficiency
• Additional projects as assigned by the Chief Compliance Officer
• Travel required approximately 1 0 % of the time

• 3 + years’ experience in project management, process improvement, analytics and/or data development
• Excellent attention to detail including accuracy of large data sets
• Experience contributing to a team in a way that promotes collaboration, ownership , comradery and accountability .
• Ability to analyze complex processes to determine opportunities for increased efficiencies and effectiveness.
• Ability to effectively influence others through collaboration and partnership, rather than through authority. Maintains a humble approach , swift ly adapts to constructive feedback, and ensures a no-drama, collaborative work environment.
• Advanced skills in Excel, Word, PowerPoint and Outlook including Copilot .
  
  Note:
  
  Proof of skills set with these programs will be required in the interview process .
• Familiarity with our Electronic Medical Record, HCHB or willingness to learn

• Bach elor ’s degree
• Superior judgment and rigor in relation to problem solving and appropriate escalation of issues
• Ability to work with all levels of management on projects
• Excellent communication skills – written and verbal
• Experience creating professional presentations and presenting to groups
• Ability to write comprehensive reports that reflect professionalism and accuracy
• Works well independently in a h ybrid office environment on long term projects and as a member of an interdisciplinary team
• Possesses and conveys a high degree of credibility and integrity
• Understands and accepts the unpredictable nature and needs of the compliance function in a large organization and can easily pivot when needed
• Promot es a culture of compliance by fostering an environment of open and honest communication with all employees of all levels –reinforcing the importance of conducting oneself in an ethical manner and in the best interests of the company

The above statements are only meant to be a representative summary of the major duties and…