Desktop Technician

Position Overview

Desktop Technician I ) located at UConn Health Farmington, CT. Provides support to end users on a variety of desktop issues; maintains, analyzes, troubleshoots, repairs, and resolves technical problems for computer systems, hardware, and computer peripherals of low to moderate complexity. Works independently on low‑complexity problems and follows instructions and guidelines for moderate‑complexity problems. This position is 100% on‑site.

Works under general supervision of an employee of higher grade.

• Provide technical support to end users for desktop issues.
• Maintain, analyze, troubleshoot, repair, and resolve problems for computer systems, hardware, and peripherals.
• Work independently on low‑complexity problems and follow guidelines for moderate‑complexity problems.
• Use help‑desk management tools and utilities to resolve issues.
• Assess minimum operating system and client hardware requirements for help‑desk tools.

• Demonstrated knowledge of basic to complex hardware and software products and troubleshooting skills.
• Ability to understand problem‑solving concepts and apply a structured approach to problem analysis.
• Strong interpersonal and communication skills (oral and written).
• Working knowledge of operational and physical environment requirements for hardware components.
• Awareness of network technology principles.

• Three (3) years working with computer hardware and software in at least one of: microcomputer software installation; software/hardware problem analysis and resolution; help‑desk environment handling calls from users for technical assistance.
• Associate degree in computer science with one (1) year computer hardware and software experience.

• One (1) or more years of experience supporting and installing Dell desktops and laptops with Windows 11 and Office 365.

• Ability to lift and carry approximately forty (40) pounds.

• Full time, 40 hours per week, Monday – Friday, 7:30 am to 4:00 pm, 30‑minute unpaid meal break.

The University of Connecticut Health Center is an affirmative action employer, in addition to an EEO and M/F/V/PWD/PV employer. All employees and workforce members are required to report their COVID‑19 status as stated in applicable policies.