QA Production Support Specialist

Our client is currently seeking a QA Production Support Specialist to support the continued development and execution of systems strategies focused on enabling business capabilities in support of claims, underwriting and service functions.

Responsibilities:

Working under the supervision of the Supervisor of Business Systems, the Production Support Specialist is expected to:

• Assist with production support, including triaging, reporting defects, and collaborating with the business to identify workarounds
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
• Provide severity and scope analysis of issues, inquiries and requests
• Maintain ownership until resolution of technical issue has been delivered
• Organize multiple production issues, customer requests and inquiries from other sources
• Review and analyze user stories and assist with authoring user acceptance criteria and test steps in collaboration with the Program/Product Owner.
• Execute test plans and test strategies as defined by the Systems team.
• Execute Regression test plans as defined by the Systems team and assist in identifying gaps of unit testing test cases when regression items are found.
• Evaluate configuration according to specifications
• Report bugs and errors to development teams with detailed steps to recreate the defect or bug
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Identify where and when negative testing is required to ensure a change or enhancement is implemented correctly.

Position Requirements:

• Requires a passion for operational excellence and a commitment to continuous improvement
• Candidate must foster a collaborative/team approach to problem solving
• Must enjoy a fast-paced and focused environment
• Possess the ability to interact with the business community and various levels of management
• Possess the ability to interact with the business community and various levels of management
• Proven experience as a Quality Assurance Tester or similar Production Support Specialist role is a plus
• Experience utilizing JIRA for full project management for test case execution, tracking and defect reporting and resolution.
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g., qTest, Zephyr) and SQL
• Excellent verbal and written communication skills
• Ability to self-manage priorities
• Natural ability to work under tight timelines
• Analytical mind and problem-solving aptitude