ServiceNow Developer

• Serve as a liaison across Enterprise Services to support daily Project Surge activities and coordinate M8 data integration into the CMDB.
• Collaborate with Enterprise Services and M8 application owners to ensure M8 security metrics are identified, properly mapped, and supported by accurate CMDB CIs and relationships in alignment with APM processes
• Identify opportunities to update existing Service Now catalog items to automate CI relationships and to ensure the CMDB remains a high-fidelity source of truth for security posture.
• Maintain oversight of CMDB mapping governance to ensure CI structures and relationships remain accurate and reliable across ES Application portfolio of apps.
• Lead the design and deployment of dashboards and scorecards to track application technical lifecycle posture, configuration completeness, and key data quality and operational metrics.
• Identify and communicate risks and issues related to configuration integrity or data quality, providing recommendations for mitigation and driving process improvements.
• Support the development, refinement, and reporting of enterprise technical health metrics, ensuring consistent visibility into application health trends, remediation progress, and technical debt posture across the organization

Mandatory skills:
Service Now CMDB, ITSM, Cybersecurity

• 5+ years of experience in IT service management, configuration management, application portfolio management, or related roles.
• Experience with Service Now CMDB, CI structures, relationship modeling, and data governance.
• Understanding of the Technology Reference Model (TRM) module in Service Now and how software and hardware lifecycle standards are incorporated into enterprise application management., documentation, and data quality reporting.

• Bachelor’s degree in computer science, Management of Information Systems, or related business discipline(s) or equivalent years of related experience

Mandatory skills:
Service Now CMDB, ITSM, Cybersecurity

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