Organizational Specialist

• Support the Organizational Performance Manager with complex and confidential administrative duties
• Maintain the agency’s training, accreditation, electronic health record implementation/maintenance, and intranet processes
• Liaise between staff and office systems that contribute to and evaluate organizational performance
• Monitor and respond to customer helpdesk requests
• Conduct quality control checks and review clinical data for accuracy
• Run and distribute agency reports
• Collaborate with providers on system performance and communicate system issues and bugs
• Maintain database integrity and security
• Create training materials and video support for customers
• Deliver in-person and virtual system-use trainings
• Monitor staff scheduling, service utilization, and program productivity to maximize service delivery, reimbursement opportunities, and operational efficiency
• Test system updates and upgrades
• Assist with associated systems evaluation, planning, and implementation
• Draft documents and correspondence using Microsoft 365 and other tools
• Assist with projects, meetings, workshops, and programs
• Support CARF and other accreditation processes
• Assist with data standards, including Data Protection Act and HIPAA adherence
• Perform other duties as assigned

• Able to quickly learn a clinical database and all associated workflows
• Quickly and effectively monitor and respond to customer helpdesk requests
• Independently conduct quality control checks and review clinical data for accuracy
• Collaborate with providers regarding system performance and communicate system issues/bugs
• Communicate regularly with supervisor to ensure database integrity and security
• Create step-by-step training material and video support
• Deliver in-person and virtual trainings one-on-one and in group settings
• Monitor staff scheduling, service utilization, and program productivity
• Record, track, document, and test system updates and upgrades
• Assist with evaluation, planning, and implementation of associated systems
• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Publisher
• Familiarity with or ability to quickly learn SharePoint, Teams, Helpdesk, and reporting platforms
• High level of attention to detail
• Effective verbal and written communication skills
• Associate’s Degree and/or equivalent work experience in a clinical position using a database or scheduling software preferred
• Professional experience within an EHR/EMR system preferred
• Valid driver's license, auto registration, and insurance

Demonstrates proficiency in managing clinical databases and ensuring data integrity while supporting training and accreditation processes. Capable of delivering effective training and maintaining operational efficiency through collaboration and communication.

• Clinical Database Management
• Quality Control Checks
• Microsoft 365 Proficiency
• EHR/EMR System Experience
• Training Material Creation

• Database Integrity
• Data Accuracy Review
• System Performance Monitoring
• Helpdesk Support
• Service Utilization Monitoring
• System Update Testing
• Accreditation Support
• Data Protection Act Compliance
• HIPAA Adherence
• Training Delivery

• Effective Communication
• Attention to Detail

• Associate's Degree

• Clinical Position
• Accreditation Processes
• Operational Efficiency
• Customer Helpdesk
• Program Productivity

• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Outlook
• Microsoft Publisher
• Share Point
• Teams
• Helpdesk Platforms
• Reporting Platforms