IT Manager; Hybrid

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an IT Manager to join our Corporate IT team based in our Canton, MA;
Boston, MA;
Farmington, CT or Raleigh, NC offices on a hybrid schedule. The IT Manager is responsible for the support of company applications, technologies, and/or infrastructure across the organization, serving as a business and technical liaison between internal and external customers. Manages cross functional planning and project teams in the establishment, design and implementation of new or revised systems and programs. Manages direct reports, providing timely and insightful direction and coaching on roles, responsibilities, business strategy, and customer-driven culture expectations.

Some of the IT Manager responsibilities include but are not limited to:

• Provides leadership and oversight to direct reports and team by establishing goals, providing coaching and feedback, evaluating performance, and supporting development and training initiatives
• Establishes and maintains strong business relationships with both senior and operating level business leaders across the organization, customers and vendors.
• Be a thought partner to the team and business units, providing recommendations for improvement of business processes by leveraging existing IT capabilities and/or defining new strategic IT capabilities.
• Acts as the point of contact for escalated department/team issues and facilitate the prioritization process.
• Establish and reinforce clean-code practices, reusable components, automated testing and engineering standards that improve maintainability and reduce technical debt.
• Advance Dev Sec Ops  capabilities, including CI/CD, Infrastructure as Code, deployment automation, observability, environment management and operational readiness.
• Promote responsible adoption of AI and GenAI across software development, testing, modernization, support and developer productivity while aligning with security, risk and governance expectations.
• Manages and leads projects and project life cycle; accountable for identifying needs, securing commitments and monitoring progress of deliverables. Meets scheduled milestones to ensure project/program objectives are met.
• Participate in key IT and assigned business unit governance, planning and initiative review teams, committees and meetings.

The expertise you bring

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
• 7-10 years of IT and software engineering experience, including hands‑on application development and leadership of complex delivery or modernization initiatives.
• Prior people management, supervisory or technical team leadership experience, with demonstrated success…