Retail Food Service Manager

Morrison Healthcare

Salary: 75,000 - 90,000 / year based on experience

Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience.

Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

As the Retail Food Service Manager
, you will oversee the successful daily operation of the Food & Nutrition Services retail and cafeteria programs under the direction of the Director of Food & Nutrition Services. You will lead a high‑volume, fast‑paced environment with an annual managed volume of $12.3 million, including $3.5 million in retail revenue. This role also supports a 120‑patient feeding census within a hybrid feeding model (CTY and Room Service).

You will manage and develop a union hourly workforce of approximately 70 FTEs, ensuring exceptional service, operational excellence, and strong financial performance across all retail dining outlets.

• Lead the operational performance of retail and cafeteria services, ensuring high standards in quality, safety, presentation, and customer satisfaction.
• Plan and execute special functions and events; manage cash controls, payroll documentation, and staffing levels.
• Oversee hiring, onboarding, scheduling, and ongoing training for a diverse hourly team.
• Ensure adherence to corporate policies, food safety and sanitation standards, and retail presentation guidelines.
• Train staff in customer service, portioning, cashiering, and compliance procedures.
• Maintain all required daily, weekly, and monthly operational reports in accordance with corporate deadlines.
• Build strong relationships and communicate effectively with team members, customers, patients, and families.
• Implement and enforce cash‑handling and loss‑prevention procedures to protect company assets.
• Support retail marketing initiatives to maximize participation and drive revenue growth.
• Monitor budgets, cost controls, and financial performance to ensure alignment with P&L expectations.

• B.S. degree in Food Services Management, Hospitality, or related field; or an A.A. degree with three years of directly relevant experience.
• 1–3 years of retail food service management experience, depending on education and training.
• Strong understanding of food trends, production systems, sanitation protocols, food cost controls, and merchandising.
• Experience in cash‑driven retail operations; contract‑managed service experience preferred.
• Proven leadership skills with the ability to supervise, motivate, and coach large teams.
• Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
• Financial acumen including budgeting, forecasting, and basic accounting principles.
• Proficiency in computer applications, including Microsoft Office, email platforms, and various operating systems.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off…