Service Center Associate, Westfarms

At Your Service Center Associate, Westfarms - Full Time

Macy's is more than just a store. It's a story that has captured the hearts and minds of America for more than 160 years. This role is part of that story, helping to deliver a seamless and personalized shopping experience.

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks – all while upholding Macy's service standards.

This role requires strong multitasking abilities, problem‑solving, attention to detail, a customer‑first mindset, and the ability to work a variety of shifts such as nights, weekends, and holidays.

This role goes far beyond just being a cashier. You will help keep the shopping space clean, organized, and inviting so every customer feels welcome when they walk in.

• Start each day with a positive example, wearing your name badge with pride and greeting teammates with warmth.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on trends and promotions to support the team and engage customers confidently.
• Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Assist customers in all aspects of total store fulfillment, including BOPS, be proficient in all systems needed to complete transactions, and ensure the collection area is organized for a friction‑free pickup experience.
• Maintain a shoppable space by recovering merchandise and keeping pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• Finish strong by sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Strong communication skills: understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfortable communicating and collaborating with customers and colleagues.
• Capable of meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, and able to adapt to changing priorities; can work independently and thrive in team dynamics.
• Comfortable handling electronic devices with ease.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lb, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and the ability to process register transactions.

Join a dynamic and inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, and opportunities for growth through continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities.

• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.