Client Partner

Customer Success Director | Client Partner | Account Manger -

IT Infrastructure Services

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally.

Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC.

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Job Opportunity:
Customer Success Executive – Digital Infrastructure Services

We're looking for an exceptional, results-driven Customer Success Executive to join our rapidly growing team. If you thrive on acquiring net-new enterprise accounts and have the technical acumen to sell complex, platform-led IT infrastructure transformation services, this role is for you.

You will play a crucial role in driving our expansion by targeting and landing new clients in the North American markets, leveraging our deep expertise in AI-first, intelligent, and resilient infrastructure solutions.

Digital Transformation Director for Strategic Global Accounts Works closely with core leadership team and the partner business/strategy team of Microland, to input to the design and landing of a wide range of field implementation solution and services in support of our overall go-to-market with key global Partners and customers thereof

Work collaboratively with Clients to identify opportunities and design solutions which right fit the requirement.

This position is an Individual Contributor role and will represent Microland in the region, Identify New Business opportunities (Unravel the opportunities in Market segments/industry verticals),

Drive Account Based Strategy and Strong Engagement, Exceed Set Targets and work with cross functional team to achieve Business goals.

The ideal candidate has the below Knowledge and abilities

• The ability to work comfortably with key executives in customer organizations and key global accounts
• Ability to build and manage a partner/customer ecosystem in the local region
• Knowledge of both in-premise and cloud offerings
• Knowledge of enterprise customer segment and technology trends
• Consistently displays excellent organizational, communication, project management, negotiation, and problem-solving skills
• Deliver articulate, effective and audience appropriate presentations for Solution products/technologies, strategies and initiatives

Responsible for selling Microland’s Digital Solutions and Service Offerings (Digital Applications, Digital Cloud, Digital Network, Digital Security, Digital Workspace Transformation Services, Digital Infrastructure Management and Cyber Security Services) directly to select enterprise named customers as a key focus area where they possess the sales and technical expertise required to conduct all phases of the sales cycle.

• Responsible to drive deals from opportunity, identification, validation to closing the Deal - Present the value of Microland solutions to all levels of customer’s management and drive services sales.
• Participate and team up with technical, presales and "Partner specialists" to provide complete solutions to customers.
• Responsible to build and propose transformational services to customers, identify triggers, identify key IT issues which impact the business and make recommendations to customers.
• Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.
• Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.
• High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment.

• Overall, about 10+ years’ experience in selling, with a proven track record in sales.
• At least 5 years’ experience in selling…