Sr Dir, Global Sales Systems & Technology Enablement

Date Posted:  Country:
United States of America

Location:

OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

The Opportunity Otis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools. We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience.

This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed—but fully adopted, embedded, and deliver measurable productivity and commercial outcomes s role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions - enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business.

• Critical role in accelerating sales technology innovation and digital tool adoption globally
• High visibility across regions and close partnership with Digital Technology
• Opportunity to shape and modernize the global sales tech solutions and seller experience
• Direct impact on tool utilization, data quality, and seller productivity through technology enablement
• Key enabler of scalable, user-centric platforms and consistent tool adoption across regions

• Drive step-change improvement in sales productivity through technology adoption and workflow simplification
• Establish a globally consistent sales tools strategy and governance model
• Achieve high adoption and effective usage of core platforms (e.g., CRM, quoting, pipeline tools)
• Reduce non-selling time and administrative burden across sales roles
• Build a scalable enablement model embedded into onboarding, coaching, and execution
• Deliver measurable improvements in pipeline quality, cycle time, and seller experience

• Lead Global Sales Technology Strategy
• Define and execute a global vision and roadmap for sales technology enablement
• Translate business priorities into clear, actionable requirements for tools and platforms
• Define role-based standards (“what good looks like”) for sellers, managers, and sales ops
• Ensure tools simplify and reinforce sales processes, embedding into real customer workflows
• Drive Adoption, Change & Value Realization
• Lead enterprise-wide efforts to drive sustained adoption and effective usage
• Embed tools into training, onboarding, coaching, and readiness programs
• Identify adoption gaps and friction points; lead targeted improvements
• Define and track value realization metrics (productivity, pipeline quality, seller experience)
• Own Governance & Product Management
• Establish and lead end-to-end business governance of sales tools
• Define global standards, guardrails, and prioritization frameworks with regional flexibility
• Manage a structured global backlog in partnership with Digital/IT and regional stakeholders
• Drive simplification and standardization, reducing fragmentation and manual workarounds
• Partner Across a Matrix Organization
• Serve as the primary business partner to Digital Technology for sales tools
• Align closely with Sales Leaders, Pricing, Finance, and Sales Ops
• Represent the voice of the seller, ensuring tools enable real-world selling and deal execution
• Influence stakeholders across regions to drive alignment and adoption without direct authority
• Deliver Performance & Continuous Improvement
• Define and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfaction
• Leverage analytics and insights to continuously optimize tools and processes
• Demonstrate measurable business impact to senior leadership
• Lead continuous improvement to move from tool deployment to consistent value delivery at scale

• Reduced time-to-productivity for new hires and role transitions
• Increased adoption and effective usage of global…