Sr Dir, Global Sales Systems & Technology Enablement

Senior Director, Global Sales Technology & Enablement

Otis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools.

We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience.

This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed—but fully adopted, embedded, and deliver measurable productivity and commercial outcomes at scale.

This role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions—enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business.

• Critical role in accelerating sales technology innovation and digital tool adoption globally
• High visibility across regions and close partnership with Digital Technology
• Opportunity to shape and modernize the global sales tech solutions and seller experience
• Direct impact on tool utilization, data quality, and seller productivity through technology enablement
• Key enabler of scalable, user-centric platforms and consistent tool adoption across regions

• Drive step-change improvement in sales productivity through technology adoption and workflow simplification
• Establish a globally consistent sales tools strategy and governance model
• Achieve high adoption and effective usage of core platforms (e.g., CRM, quoting, pipeline tools)
• Reduce non-selling time and administrative burden across sales roles
• Build a scalable enablement model embedded into onboarding, coaching, and execution
• Deliver measurable improvements in pipeline quality, cycle time, and seller experience

Lead Global Sales Technology Strategy

• Define and execute a global vision and roadmap for sales technology enablement
• Translate business priorities into clear, actionable requirements for tools and platforms
• Define role-based standards ("what good looks like") for sellers, managers, and sales ops
• Ensure tools simplify and reinforce sales processes, embedding into real customer workflows

Drive Adoption, Change & Value Realization

• Lead enterprise-wide efforts to drive sustained adoption and effective usage
• Embed tools into training, onboarding, coaching, and readiness programs
• Identify adoption gaps and friction points; lead targeted improvements
• Define and track value realization metrics (productivity, pipeline quality, seller experience)

Own Governance & Product Management

• Establish and lead end-to-end business governance of sales tools
• Define global standards, guardrails, and prioritization frameworks with regional flexibility
• Manage a structured global backlog in partnership with Digital/IT and regional stakeholders
• Drive simplification and standardization, reducing fragmentation and manual workarounds

Partner Across a Matrix Organization

• Serve as the primary business partner to Digital Technology for sales tools
• Align closely with Sales Leaders, Pricing, Finance, and Sales Ops
• Represent the voice of the seller, ensuring tools enable real-world selling and deal execution
• Influence stakeholders across regions to drive alignment and adoption without direct authority

Deliver Performance & Continuous Improvement

• Define and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfaction
• Leverage analytics and insights to continuously optimize tools and processes
• Demonstrate measurable business impact to senior leadership
• Lead continuous improvement to move from tool deployment → consistent value delivery at scale

• Reduced time-to-productivity for new hires and role transitions
• Increased adoption and effective usage of global sales platforms (e.g., CRM)
• Measurable reduction in non-selling time (administration,…