Mailroom and Office Support

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Mailroom and Office Support
Farmington Hills, MI (onsite)
5+ Months Contract

Summary
The Mailroom and Office Support Specialist is responsible for providing mailroom, shipping and receiving, document production, and office support services in a fast-paced corporate environment. This role manages inbound and outbound mail operations, supports print and scanning services, maintains office equipment, and delivers exceptional customer service while ensuring efficient day-to-day office operations.

Responsibilities

• Receive, sort, track, and distribute inbound mail, packages, and freight deliveries.
• Prepare, meter, track, and process outbound mail and packages using approved shipping and carrier systems.
• Generate shipping labels, communicate tracking information, and coordinate package handoffs with designated carriers.
• Maintain mailroom supply inventory and order supplies as needed.
• Provide customer support by responding to mail, shipping, and office services inquiries via phone, email, instant messaging, and in person.
• Operate high-volume mail processing, document imaging, copying, scanning, and printing equipment.
• Perform document scanning, quality control, file management, and document handling using document management systems.
• Troubleshoot multifunction printers by clearing paper jams, replacing toner, ordering supplies, and coordinating equipment service when needed.
• Maintain copier areas, production equipment, service logs, meter readings, billing records, and operational reports.
• Perform binding, finishing, filing, archiving, and other document production activities as required.
• Deliver completed print jobs, mail, and packages throughout the facility.
• Support meeting room setup, light office maintenance, and general mailroom housekeeping.
• Communicate with vendors regarding service outages, deliveries, and operational updates.
• Maintain a professional, customer-focused environment while supporting employees and executive staff.
• Perform additional office services and administrative duties as assigned.

Requirements

• High school diploma, GED, or equivalent.
• 1 2 years of experience in mailroom operations, office services, document production, or a related field.
• Experience operating high-volume copiers, scanners, document imaging systems, and mail processing equipment is preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Teams, and SharePoint.
• Experience using document management systems and standard office technology.
• Strong customer service, communication, and interpersonal skills, with the ability to interact professionally with executive-level employees.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Basic mathematical, filing, and recordkeeping skills.
• Ability to troubleshoot office equipment and coordinate service requests.
• Ability to stand, walk, bend, and lift up to 50 pounds while performing daily responsibilities.
• Valid driver's license may be required based on business needs.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.