Customer Service Representative (Travel Enthusiast) - On-Site

Join a world-class team in Farmington Hills, MI, as a Customer Service Representative! At Concentrix, we're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "
World's Best Workplaces
," "
Best Company Culture
," and "
Best Companies for Career Growth
" awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

As a Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you'll:

• Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on the customer needs and preferences.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques
• Research travel rates, destinations, options, accommodations, and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems
• Read legal scripts verbatim while maintaining sales and quality standards.
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)
• Travel savvy: passion / experience with travel
• Sales/service experience in retail, sales, service or other "helping" business (preferred)
• At least 1 year of travel experience (preferred)
• Travel Agent Certification (preferred)
• Global Distribution Experience for Service Agents (preferred)
• Proficiency in a multi-system environment
• Basic internet and web-based application skills
• Typing 35 wpm as verified by a formal test
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
  
  We accept applications for this position on an ongoing basis.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities and shift differentials
• Daily Pay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics:
  Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in…