Learning Facilitator

Learning Facilitator

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General Function:
Facilitates a defined range of targeted skill-building programs/courses supporting the development of employees. Conducts new hire level to intermediate-level training. May provide subject matter expertise to Enterprise Learning function during design/development phases of learning programs. Provides feedback on classes to Master Learning Facilitator to ensure accuracy and effectiveness of content and learning objectives are met. Works with others to take appropriate action to implement minor changes/improvements.

May be considered Master Learning Facilitator. Nature of subject matter may require specialized knowledge to support lines of business. Effectively demonstrate use of Consultative Facilitation skills.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

• Facilitates training via classroom and/or through the use of distance learning technology to meet the performance objectives; creates an environment that stimulates learning and skill development.
• Master training content for new hire to intermediate level employees; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add to his/her content knowledge.
• Uses the facilitator's guide, notes, and other training material as a guide rather than a script; may adjust program outline and schedule as necessary.
• Proactively prepares for assigned classes, utilizing Master Learning Facilitator and other resources as needed. Establishes credibility with the audience by knowing the content area, providing relevant examples, and linking material to the audience's job experiences and challenges.
• Tailors the delivery of material to meet differing needs, interests, and experience levels among participants; can adjust training accordingly.
• Actively seeks evidence of audience engagement and comprehension and provides coaching in the moment as necessary.
• Uses a variety of closed, open, high gain & second level questions to engage participants.
• Skillfully connects between learning objectives and line of business goals in the classroom.
• Presents information in a clear, logical and organized way; knows which points to emphasize to increase learning and incorporates the principles and practices of adult learning.
• Actively involves all participants, whether virtual or in person; encourages an open exchange of ideas.
• Maintains control over the learning environment by managing challenging participants, minimizing distractions, utilizing the handling objections model and monitoring the pace of the class.
• Uses participants as resources; elicits experiences and examples from participants and builds on their knowledge.
• Participates in special projects for Lines of Business and Bancorp initiatives.

Supervisory Responsibilities:

None.

Minimum,

Knowledge, Skills and Abilities Required:

• Strong facilitation and/or presentation skills.
• BS degree/experience in business related field, Education and/or corporate training experience preferred.
• 3-5 years of supervisory or classroom management experience, preferably in financial services industry.
• Can relate to and work effectively with people of diverse backgrounds, experiences and personalities.
• Models the skills and behaviors being taught; demonstrates the Fifth Third vision, values and competencies in all activities and interactions with others.
• Possesses a moderate level of knowledge of the principles and practices of adult learning.
• Provides positive/constructive feedback to guide employees to desired performance.
• Effectively coaches…