IT Help Desk Representative

Job Details

Job Location:

Farmington, Main - Farmington, MO 63640

Position Type:
Full Time

Job Category:
Information Technology

IT Help Desk Representative

First State Community Bank is looking for an IT Help Desk Representative to serve as the first point of contact for end users seeking technical assistance. The Help Desk Representative position will assist remote troubleshooting and diagnostics to facilitate appropriate resolutions.

An excellent Help Desk Representative must have basic technical knowledge, patience and the ability to communicate effectively to understand the problem and explain its solution.

• Professionalism
  • Serve as the first point of contact for end users seeking technical assistance
  • Perform remote troubleshooting and provide clear instructions
• Accountability
  • Provide accurate information on IT products or services
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and log their resolutions
• Initiative
  • Determine the best solution based on the issue and details provided by end users
  • Follow-up and update the end user's status and information
• Adaptability
  • Walk end users through the problem-solving process

• Competitive pay and benefits package – with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

• Proven experience as help desk representative or other end users support role
• Ability to diagnose and resolve basic computer/technical issues
• Good understanding of computer systems, mobile devices and other tech products
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.