Service Representative

JOB OPENING CITY OF FARMINGTON

JOB POSITION #158: NEW SERVICE REPRESENTATIVE

NUMBER OF VACANCIES: 1

DEPARTMENT: Electric Utility / Business Operations

WORK LOCATION: MOC

HIRING RANGE: $17.13 - $21.03 / Hour

PAY GRADE: F
- Non-Exempt

TYPE OF POSITION: Regular / Full-Time

DAYS WORKED: Monday
- Friday

HOURS WORKED: 8:00 a.m.

- 5:00 p.m.

APPLICATIONS WILL BE RECEIVED THROUGH:September 18, 2026

Work under the general supervision of the Engineering Support Supervisor.

Perform technical, administrative, and clerical work in the billing and coordination of electric utility services.

Supervise part-time or temporary staff, as assigned.

Process customer requests for electrical services such as construction estimates, meter spots, construction work orders, Field Service Order connects, and create new Location # and Customer # to generate a customer billing account within the HTE AS400 computer system.

Process payments for line construction estimates, Net Metering application fees, Electric Engineering invoices, Business Operations invoices and Line Division invoices.

Process payments of reimbursements for Electric Engineering, Electric Administration, and Line Division.

Responsible for evaluating and coding for financial account tracking during the receipt process such as refundable, non-refundable, miscellaneous revenue and utility deposit.

Balance cash receipts batch and prepare daily receipts for Accounting following the Cash Handling Policy.

Calculate revenues and projected bills in all phases of electrical charges such as residential, commercial (General Services), and municipal general services.

Procure address verifications for all new electric services, and affidavits and legal descriptions for services within specific planning jurisdictions.

Obtain service drop permission, load calculation, customer application forms, and commercial/residential irrevocable letters of credit.

Coordinate all related customer data with proper work orders, permits, service connects, direct to the appropriate department, and provide follow-up with customers.

Data entry and maintain records of service connect/disconnect, permits and customer requests.

Assist the public with interpretation of Rules and Regulations regarding electric service, refunds, deposits, and requirements of the Meter and Service Guide. Assist customer with interpretation of the Line Extension Agreement.

Calculate electric commercial and residential deposits, refunds and revenues for line construction work orders.

Prepare estimate cover letter outlining the stipulations listed on the estimate for customers.

Receive and process line extension deposits and new electric service connection deposits. Research Public Records request, Notice to Creditors, and Bankruptcy Notices received from the Legal Department.

Interpret the Net Metering/Solar program to customers and contractors. Initiate and process Net Metering/Solar applications with appropriate divisions and provide follow-up with customers. Maintain Net Metering Solar customer account spreadsheet.

Assist in training of New Service Representative as required.

Serve as backup for Work Order Specialist creating and processing estimates, work orders, and transformer checks as required.

Maintain a high degree of customer contact, in-person, telephone, and electronically, both externally and internally, assist with various clerical and technical functions for new service.

With excellent customer service skills, establish and maintain effective working relationships with other employees, officials, and all members of the public.

Notarize necessary customer documents for purpose of work order processing.

Digitize and maintain work order documents in File Bound.

Prepare a variety of correspondence used within Business Operations.

Maintain and upkeep the Business Operations files.

Process incoming New Service mail daily.

Attendance at work is an essential function of this position.

Possibly operate a motor vehicle to assist in carrying out the business of the division and the City.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

This position is subject to the City's Drug and Alcohol Free Workplace Program. This includes: pre-employment testing, post-accident testing, reasonable suspicion…