IT Operations Lead

• You will be at Hadrian’s HQ in Torrance, CA. Execs, engineering, design, program teams, and visiting customers all work out of our Torrance campus. As IT Lead, you own the health of the team that keeps corporate IT running for our west coast operations, with a secondary lens on our factory operations
• You will lead a small team of Technicians, Analysts, and Systems Admins. Two things sit at the center of the job: technical ability and leadership
• Corporate IT is your main focus. Factory IT is your secondary partnership: you back up the site IT teams, keep our tools consistent between HQ and the floor, and make sure the two sides feel like one company
• Lead the IT team day to day  priorities, clear blockers, and get your hands dirty so the queue keeps moving and the projects keep landing
• Build and evolve our AI chatbot workflows. Design intents, wire up integrations to Okta, Microsoft 365, Box, Jira, and our internal systems, and keep the flows tuned as the business changes
• Keep a live pulse on ticket flow across HQ and the factory. Watch volume, categories, and repeat requests, and turn what you see into automation, chatbot skills, self-service, or new runbooks
• Own executive service and white-glove support. Make sure execs, board members, and visiting VIPs get fast, quiet, and reliable help every time they are on campus or on the road
• Help the team run live AV for all-hands, podcasts, and events. Own the conference rooms, all-hands spaces, and event AV. Set up, test, and run the show so nothing on stage or on Teams is a surprise
• Partner with factory IT as a secondary focus. Back up site IT during rollouts, incidents, and audits, and keep our identity, endpoint, and ITSM setup consistent between HQ and the factory
• Coach Technicians, Analysts, and Systems Admins. Teach them how to think in workflows and automations, how to handle exec support with care, and how to run AV without a script
• Partner with Security, Infrastructure, Dev Ops, Facilities, People Ops, and Production leaders. Speak for IT in planning conversations and translate their needs into work the team can pick up
• Own our vendor and license footprint. Negotiate, right-size, and track spend
• Handle the hard escalations. Be the person people call when something big is on fire, and lead the post-mortem after
• Hire. Screen, interview, and close strong candidates as the team grows

• 100% coverage of platinum medical, dental, vision, and life insurance plans for employees
  401k
• Relocation stipend if you’re moving from outside of LA
• Flexible vacation policy

Strong technical base. You have run a service desk, administered core SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and shipped automation or integrations yourself

Able to work on-site at our Torrance, CA HQ and surrounding locations, with occasional travel

Sharp written and verbal communicator. You can brief an exec, coach a new hire, and write a clear post-mortem in the same week Track record of running an IT function that scales: SLAs, on-call, change management, asset lifecycle, and clean handoffs

Strong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floor

Able to lift up to 50 lbs and move hardware or AV gear around the campus and event spaces as needed

Hands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressure

Strong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back on Hands-on track record building AI chatbot workflows and ticket deflection flows in platforms…