Client Implementation Manager, Global Implementation

Implementation Manager

Global Implementation is responsible for the delivery of the Bank's Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client's expectations) and account management support (i.e., understanding clients' business strategy and needs) to support implementation of TB products.

The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution.

Key Responsibilities:

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations Business
• Operates in a continuous improvement model and can identify opportunities to improve processes and systems
• Implement TB's Cash & Trade product suite at a Global / Regional level
• Work closely with internal partners across Global Implementation, Technical Integration, Product Management
• Utilize Project Management tools following Implementation discipline and methodology
• Runs end-to-end client training, including preparation of materials and coordination of logistics
• Effectively participate and contribute towards the tactical solutions
• Adequately manages implementation for key client deals
• Help drive post implementation activities, including:
  Post Implementation Surveys / client testimonials
• Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager
• Collaborate on RFP/RFI responses on the implementation component as part of the Deal team
• Participate on solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operational s teams
• Perform review of the deal handover, validate requirements, deal size, and expected revenue
• Assist with client relationships development to ensure the products and services remains aligned to client needs
• Help provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.
• Project Management of the end-to-end implementation cycle
• Ensure seamlessly transition the implemented product and services to service teams for BAU client servicing
• Participate in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items etc)

Qualifications:

• Banking and finance industry experience or similar industry
• 5+ years of experience in Client Implementation with strong delivery focus
• Has project management disciplines
• Knowledge in API, system and technology integrations, and Transaction Banking products is a plus
• Problem-solver with excellent attention to detail
• Excellent written and verbal communication skills, including presentation skills
• PMP certification is a plus
• Ambiguous situations as opportunities where you drove clarity, mitigated risks, and delivered results
• Team oriented with ability to work independently

About Standard Chartered:

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer:

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public…