Manager, Client Solutions; Advertiser Suite

Solutions Engineering Manager

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

About the role

Reporting to the Director, Client Solutions, this is a line management role for Free Wheel's Solutions Engineering function for our proprietary Buyer Cloud DSP (Demand Side Platform) and Curation Hub deal management tech. You will use your skills and experience to improve the scalability and sustainability of our global team for product implementations, improving our client's time to value and return on investment for our products and services.

You govern the implementation and optimisation service model for our software and services, collaborating with other functions across Free Wheel to bring new technology to market, from Go-To-Market (GTM) strategy to general acceptance implementation and ensuring all our products have a best-in-class solution fit. You will be responsible for supporting our US pipeline working closely with your UK counterpart for a team who can be deployed on global, regional and/or local opportunities as required.

Responsibilities

• Lead, develop, and manage a team of Solutions Engineers, including performance reviews, career planning, coaching, and day-to-day guidance to drive a high-performance culture
• Own team resourcing and capacity planning, aligning headcount and skillsets to current and future pipeline demand
• Partner with commercial teams to support pre-sales opportunities, ensuring effective requirements gathering and strong solution fit for prospective clients
• Oversee the end-to-end delivery of client solutions, including requirements definition, configuration, validation, and quality assurance
• Define and continuously evolve the Solutions Engineering service model to enable scalable, repeatable, and high-quality implementations and optimisations
• Collaborate cross-functionally with Revenue, Client Services, Product, Engineering, and HR to ensure alignment on priorities, execution, and organisational readiness
• Influence product development by working closely with Product and Engineering throughout the lifecycle to ensure solutions meet market and client needs
• Build and maintain senior stakeholder relationships, acting as a trusted technical advisor in strategic and executive-level client engagements
• Establish and monitor performance metrics, quality standards, and delivery KPIs to drive operational excellence and continuous improvement
• Own escalation management and technical issue resolution frameworks, ensuring timely resolution of critical issues while maintaining client satisfaction and team effectiveness
• Other duties and responsibilities as assigned

About You

• Must have a minimum of 3 years of hands-on experience working with the Free Wheel platform
• Client-centric, strategically minded and an exceptional communicator
• Excellent stakeholder relationship skills, able to influence and implement strategies to grow and sustain their function
• Proven experience in team leading or line managing a diverse team of individual contributors
• Solid background in SaaS and loves to creatively evolve service models with scalable and sustainable strategies
• Strong understanding of the AdTech industry ideally the Programmatic advertising ecosystem and openRTB-enabled technologies
• Familiarity with Python and SQL, APIs, and AWS or comparable cloud services
• Technical acumen with implementing/ optimising/ managing SaaS solutions – you will need to understand and apply technical concepts working with technically minded solutions engineers and product & engineering teams

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

Advertising Technologies, Client Satisfaction, Customer Solutions, Leadership, Operational Excellence

Compensation

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