Associate Director, Project Manager

Associate Director, Project Manager

The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process.

This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients.

The role involves:

• Acting as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
• Clearly understanding and communicating customer requirements and integration points in the context of the statement of work.
• Overseeing project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
• Managing all day-to-day administrative activities of a given project from inception to closure.
• Accurately forecasting revenue, profitability, margins, bill rates, and utilization across projects.
• Maintaining regular communication with both the customer and internal teams and constantly managing customer expectations.
• Achieving customer satisfaction through successful delivery of defined project scope.
• Compiling customer requests and deployment issues, to provide a feedback channel into our core products.
• Acting as the central client point of contact throughout the life of the project
• Capturing and communicating experiences in formal post-mortem, feeding lessons learned, best practices, and resources back into the consulting practice
• Providing oversight for services engagements to ensure adherence to governance standards and support customer success
• Coordinating escalations across multiple teams, including sales, services, and product organization
• Identifying partnership opportunities and capitalizing on "add-on" sales opportunities across projects.

What you bring:

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
• Experience in client facing project management in an agency or professional services environment
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs.
• Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
• Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Ability to build strong relationships and generate opportunities for repeat business.
• Must be able to travel, up to 40-60%
• BS/BA Degree or equivalent experience
• Highly desired:
  
  - One of the following certifications:
  Project Management Professional, Agile, Certified Scrum Master, PRINCE2, or equivalent - Prior experience with Microsoft Dynamics and Workfront

The anticipated hourly range for this position is $65 - $75. This is based on a 20-hour workweek and leveling. Keep in mind, we're flexible.

We support you being you:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's identity, background, beliefs, lifestyle, or disabilities. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about…