Junior Account Logistics Manager

Junior Account Logistics Manager

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

Your Role:

As a Junior Account Logistics Manager at Convelio, you'll take ownership of your own portfolio of shipments end-to-end, from quoting to delivery, with growing autonomy. This is the entry point into the ALM career path: a role designed to give you a strong foundation in art logistics, exposure to clients, and the tools to grow into a full Account Logistics Manager over time.

You'll work side-by-side with experienced ALMs, learn from shipments and clients, and progressively take on more complex projects as your skills develop.

What you'll do:

• First mile:
  Build solid knowledge of regular craters across the US and know where to find options
• Courier:
  Book Fedex and DHL independently, manage issue resolution, and choose the right service (overnight, express, ground) based on budget, deadline, fragility, and client.
• Exports:
  Process exports independently, including ITN generation for international shipments.
• Air cargo exports:
  Coordinate air cargo exports through freight forwarders — select the right service, align with destination agents, and lean on our supplier knowledge base.
• Imports:
  Coordinate directly with origin agents on flights into the US (cargo or courier), our US customs broker (e.g., Portside) when cargo, and last-mile truckers through to delivery (including white glove).
• Incident management:
  Support resolution of incidents, escalate to your manager when needed, and proactively suggest solutions — staying close to the shipment until it's resolved.
• Professional communication:
  Keep client emails polished and professional, adapting to the tone of each account.
• Process improvement:
  Suggest and implement process improvements within the Account Management team as you learn.

• Convelio systems management (email and transportation system):
  Maintain strong inbox management, low number of open conversations, rapid replies, convelio systems updated.
• Phone reactivity:
  React quickly to client calls and take a fair share of the team's incoming calls on Aircall.
• Basic quoting:
  Produce and send to clients standard "straight algo" quotes and simple custom quotes via Customio.

Your profile:

• You are a recent graduate or in your first/second professional experience, looking to jumpstart a career in art and design operations. A degree in art history, logistics, management or similar is a plus.
• You have strong attention to detail and you're well organized, you know how to prioritize and stay on top of multiple shipments at once.
• You have excellent written and verbal communication skills.
• You are enthusiastic, ambitious, self-motivated and hands-on, with a strong work ethic.
• You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment.
• You are an excellent learner with a real desire to adapt to new concepts, tools and technologies.

What we offer:

• The opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry.
• A structured path to grow from Junior ALM to ALM and beyond, with clear competencies, regular feedback, and real ownership from day one.
• A supportive and dynamic work environment, where your ideas and initiatives are valued.
• Flexible remote policy to support a healthy work-life balance.
• Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.

The…