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AWS Connect Lead Architect
Job in
Farmington, Ontario County, New York, 14425, USA
Listed on 2026-08-05
Listing for:
Pacer Group
Full Time
position Listed on 2026-08-05
Job specializations:
-
Software Development
AWS
Job Description & How to Apply Below
Senior AWS Connect Solutions Architect & Lead Developer
Location:
Onsite
Experience:
5–7 Years experience in Amazon Connect CX Transformation
Project Duration: 9 Months (June 2026 – March 2027)
Role ObjectiveWe are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ Live Person to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations.
Key Responsibilities- Architectural Leadership:
Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat. - Requirements Engineering:
Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows. - Hands-on Development:
Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience. - Migration Advisory:
Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions. - Stakeholder Engagement:
Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives. - Chat Specialization:
Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem.
Skills & Qualifications
- Experience:
5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features . Agent desktop integrations - Migration Expertise:
Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect. - Technical Stack:
- Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex.
- Strong understanding of AWS ecosystem services:
DynamoDB, Kinesis, S3, and Cloud Watch. - Familiarity with CRM integrations (Salesforce Health Cloud or similar).
- Knowledge also on Genesys / Live Person Chat is preferred
- Domain Knowledge:
Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows. - Soft Skills:
Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.
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