Head of Partnerships Technical Success

Head Of Partnerships Technical Success - Farmington, UT

Why Loan Pro:

We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. Loan Pro unlocks finance."
-Rhett Roberts, CEO

At Loan Pro, we're more than just a fintech company—we're transforming the lending landscape. With over $18 billion in loans managed across North America, Loan Pro isn't just growing—it's leading the industry transformation.

How we do what we do:

Steve Jobs was once asked what he was most proud of  it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of here at Loan Pro- the team that builds Loan Pro. We do what we do because of our people."
-Rhett Roberts, CEO

At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.

What you own:

The Head of Partnerships Success is a high-impact, customer-facing leader representing the "best-of-the-best" Loan Pro has to offer. This role is primarily dedicated to ensuring the long-term success, technical health, and growth of Partnership clients. Beyond partnership management, this individual serves as the organization's premier technical "Swat Team" resource, stepping into high-stakes, escalated client accounts to lead short-term technical projects. Whether stabilizing a partner or course-correcting an escalated enterprise client, this individual acts as a master solutionist, builder, and project manager to move clients into a position of stability and success.

• Partner Stewardship:
  Primary technical point of contact for Partnership clients, ensuring their unique ecosystems are optimized and high-performing.
• Escalation Intervention:
  Act as the lead resource for "Red Accounts" or escalated clients, taking ownership of short-term technical "rescue" projects to stabilize the account and improve the client's health.
• Strategic Solutioning:
  Collaborate with Solution Consultants and CSMs to design and architect complex solutions that leverage the Loan Pro platform to meet specific partner business goals.
• Technical Project Management:
  Lead high-intensity, short-term technical sprints for escalated clients, moving them from a state of friction to a "better spot" through rapid requirement gathering and execution.
• Advocacy & Feedback:
  Work closely with product and engineering teams to communicate unique partner needs and common escalation themes to drive platform-wide improvements.
• Upselling & Requirements:
  Support the expansion of Partnership accounts by identifying technical opportunities for upselling and building out new requirement sets.
• Documentation:
  Create detailed technical architecture diagrams, solution design specs, and integration guides specifically tailored for complex partner integrations.
• Mentorship:
  Serve as a technical mentor for the Success team, sharing best practices learned from high-stakes escalations to prevent future account friction.
• In-Office
  
  Collaboration:
  
  An essential function of this role requires onsite work to collaborate with other team members. (Hybrid after training/ramp period)

What you need for success:

• Experience:
  
  5+ years in a technical customer-facing role (Solution Architect, Technical Account Manager, or Lead TSM), with at least 2+ years specifically in the lending or fintech space.
• Crisis Management :
  Proven track record of managing escalated enterprise clients and turning around "at-risk" accounts through technical intervention.
• Technical Mastery:
  Deep proficiency in APIs, JSON payloads, and database queries is a must. Ability to read and troubleshoot code is required.
• Strategic Thinking:
  Ability to consult with C-suite executives and technical…