Techops Engineer -Mid Level

Tech Ops Engineer
- Mid Level

We're looking for a hands-on Mid-Level Tech Ops Engineer to join our fully remote team and help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients across the country. If you can own a CI/CD pipeline end-to-end, feel at home in a cloud console, and care about getting the details right - we want to talk.

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.

ACD is a B2B Contact Center Technology company building and operating the infrastructure that keeps modern contact centers running  platform is cloud-native, security-first, and built by a fully distributed team spread across the United States. We move fast, document everything, and treat operational excellence as a core value - not an afterthought.

Applicant preferred to be located within a 50 mile radius of Salt Lake City, Utah. Although position is remote employee will be required to visit data center on a quarterly basis. It is not required for the employee to be located in the state of Utah.

• Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision.
• Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling.
• Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently.
• Contribute to Infrastructure as Code (IaC) and configuration management initiatives.
• Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance.
• Collaborate with Engineering and QA teams to improve deployment velocity and release quality.
• Help onboard and guide junior team members, sharing knowledge and best practices.
• Maintain clear, accurate documentation for systems, runbooks, and operational processes.
• Participate in Agile SDLC ceremonies and contribute to sprint-based delivery.

• 1–4 years of hands-on experience in Dev Ops, Tech Ops, Systems Engineering, or a closely related field.
• Solid experience with CI/CD tooling
  - Git Hub Actions, Git Lab CI, Jenkins, or equivalent.
• Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
• Working knowledge of containerization (Docker) and basic orchestration concepts.
• Experience with scripting or automation (Bash, Python, or similar).
• Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
• Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
• Strong written communication skills; you write documentation that teammates actually want to read.
• Ability to work independently in a fully remote, async-friendly environment.

• Experience supporting PCI DSS compliance requirements.
• Exposure to Kubernetes or container orchestration platforms.
• Familiarity with observability tooling (Datadog, Grafana, Cloud Watch, or similar).
• Background in contact center, telecom, or SaaS infrastructure environments.
• Experience with SMS platforms or telecommunications APIs.

This role sits squarely in the middle of our Tech Ops career ladder, with a clear path toward senior-level ownership. You'll be supported by senior engineers who are invested in your growth and expected to start passing that investment down to junior teammates. We prioritize people who are curious, communicative, and always looking to level up.

Salary: $52,/yr depending on experience level

• Remote and Inoffice Work
• Equipment Provided:
  Laptop, Headset, Monthly Cell Phone Stipend, Monthly Internet Stipend

• Medical/Vision and…