Mercedes Sales Manager

Job Description:

Location:

555 N Bourne Cir, Farmington, UT 84025

Employment Type:

Full Time, including Saturday shift

Mercedes-Benz of Farmington is a world-class, “Best of The Best” award winning dealership. We’re driven by our values;
We are a Competitive group
- We want to WIN. We are Adaptable
- Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent
- We do it right or fix it fast. We are Respectful
- Teamwork is key to our success. And finally, we want to demonstrate Empathy
- The power of authentic connection. We’re building a world-class team - we operate out of the nicest Mercedes-Benz dealership in Utah, equipped with great employee and guest amenities, including an in-house work-out facility. Our organization is a place with limitless advancement opportunities...if you’re looking for a home, not just a job, we hope you will consider Mercedes-Benz of Farmington.

The Sales Manager is an experienced professional with understanding of sales operations, including floor process, internet process, phones, customer service skills, inventory management, and strong leadership skills; will assist the General Sales Manager in planning and organizing the Sales department activities; strong understanding of automotive financing with the goal to help qualified customers obtain financing in a timely manner and protect the organization’s credibility;

at all times providing an exceptional customer experience.

• Full suite of insurances - medical, dental, vision, and life
• Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off
  - Vacation, sick and benefit days
• Short term and long term disability
• Accident insurance
• On site Gym
• Your mental health is important to us
  - Employee Assistance program - counseling, financial and legal advice
• A culture that values and recognizes Commitment to your career and professional development
• The best part of automotive:
  Employees are eligible for discounts on vehicles, parts and service

• Punctual and regular attendance.
• Responsible for daily operations of the Sales department; forecast goals/objectives for the Sales team.
• Meet with Client Advisors regularly to review goals/objectives.
• Develop and support action plans to help the Sales team achieve their goals/objectives.
• Verify the recording in CRM of all events in processing leads up to and including appointments.
• Manage lead distribution strategy to Sales team; drive process to follow-up unsold appointments.
• Verify all company websites, and ancillary sites are correct with current promotions and pricing.
• Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times.
• Promptly follow-up with customers and fully answer their questions and address their concerns.
• Address customer complaints immediately.
• Follow company-approved operational procedures, including plate, key and lot management procedures.
• Continually maintain and upgrade “Product Knowledge” of the products and services the company sell and of “competing” products and services.
• Ensure all sales areas present a neat and clean image in accordance with Schomp and manufacturers expectations.
• Responsible for verifying data accuracy of deals entered into DMS.
• Review all Red Flag/OFAC verifications.
• Ensure compliance updating.
• Understand, keep up to date and comply with federal, state, and local regulations.
• Must prioritize deals to ensure customers are handled within the 1 Hour promise time.
• Advise Sales team on programs that will maximize the gross and F&I opportunities.
• Update GSM on any problematic…