Receptionist, Hospitality ​/ Hotel ​/ Catering

This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at The Hogs Back Hotel & Spa. In a new era in hospitality, make your mark and really drive it forwards, embracing our 'Ownership with Personality' values.

Situated on a wooded ridge near Guildford, the Hog’s Back Hotel & Spa is a well‑established destination offering a stylish restaurant and bar, leisure facilities, and 96 comfortable bedrooms. The hotel welcomes a wide range of guests, from leisure travellers to event and dining customers, creating a lively and customer‑focused food and beverage environment.

As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 96 room hotel. We’re looking for Hotel Receptionists with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservation systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check‑ins and check‑outs
• Taking payments and maintaining confidentiality of guest information
• Answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a Hospitality Superstar with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme/Bus saving scheme
• Flexible working hours
• Inclusion to tronc scheme – tips!!
• Free on-site parking – site dependent
• AE Pension
• Company events