Maryland Access Point Dementia Navigation Program Assistant, Grant Services Specialist II; NCS; Baltimore Health

THIS IS A NON-CIVIL SERVICE POSITION Salary Range:$43,901.00 - $69,639.00 Annually Hiring Salary Range:$43,901.00 - $56,770.00 Annually Get to Know UsWelcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens.

Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://human resources.baltimorecity.gov/hr-divisions/benefits

NOTE:

GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT DENEFITSJob Summary A Grant Services Specialist II provides a wide variety of grant-funded paraprofessional administrative, programmatic and complex general support services work to an assigned City agency or program.

Work of this class involves no supervisory duties or responsibilities. Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek that may include evening and weekend hours. Work is generally performed in an office or clinic where working conditions are normal. Work generally requires minimal physical exertion.

The Dementia Navigation Program Assistant will provide administrative, programmatic, and community outreach support for the Dementia Navigation Program. The role is responsible for assisting with the coordination of educational programs, outreach events, and community engagement activities while serving as one point of contact for individuals living with dementia, their caregivers, and community partners. The Dementia Navigation Program Assistant helps connect callers to appropriate resources and supports the successful delivery of dementia- related services and initiatives.

The Dementia Navigation Program Assistant will be crossed trained to assist the Maryland Access Point Call Center when needed.

Essential Functions Provide administrative and operational support for the dementia navigation program.

Answer phone calls, emails, and inquiries from individuals, caregivers, and community partners in a professional, compassionate, and timely manner.

Connect individuals and families with appropriate community resources, services, and referrals based on their needs.

Coordinate event registrations, confirmations, and follow-up communications.

Support outreach efforts by communicating with community organizations, healthcare providers, and partner agencies.

Collect and organize program data for reporting and evaluation purposes.

Ensure confidentiality of participant information and comply with organizational policies and regulations.

Perform other related duties as assigned to support the dementia navigation program.

Assist with Maryland access point call center when needed

Minimum Qualifications

Education:

Have a bachelor’s degree from an accredited college or university.

AND

Experience:

One year of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients or equivalent combination of education and experience.

OR Equivalency Notes:
Have an equivalent combination of education and…