Patient Services Representative-Bilingual

Job Description

We are looking for a Receptionist to manage our front desk and perform a variety of administrative tasks. The Receptionist is the first point of contact for patients, staff, and visitors.

• Support the philosophy, goals, and objectives of the organization by following approved policies.
• Participate as a team member in the perioperative process, ensuring patient rights and safety.
• Contribute to the Quality Assurance/Performance Improvement (QAPI) Program and risk‑management initiatives.
• Communicate effectively with patients, visitors, physicians, and co‑workers, including using a translator when necessary.
• Document and disseminate patient information to appropriate departments.
• Maintain professional competence through continuing education and other learning experiences.
• Participate in committees, conferences, and quality‑management activities.
• Adhere to safety policies, report violations and hazards, and respond to emergency situations.
• Accurately assess age‑specific patient data and interpret responses.
• Schedule procedures, confirm appointments, and manage cancellations using patient priority/referral lists.
• Operate multi‑line phones, create new patient accounts, and enter demographic, insurance, and treatment information into the computer system.
• Communicate directly with clinical staff and office managers to ensure productive scheduling.
• Compile spreadsheets for providers and balance daily production.
• Admit patients in accordance with policies, verifying authorization for under‑age patients and collecting demographics.
• Verify insurance eligibility, file claims, and track past‑due or denied claims.
• Assist patients with payment, converting balances to patient when collections are exhausted.
• Coordinate reception area activities, greet patients, and provide information to families.
• Answer telephone and intercom calls courteously and relay messages.
• Maintain confidentiality of patient records.
• Assume clerical duties, including preventive waste reduction, order maintenance, and cleaning of the front desk, reception area, and restrooms.
• Perform interdepartmental errands and use the incident reporting system.
• Scan out‑of‑facility documents into the electronic health record.
• Assist with preparing reports as needed and support fluctuating staffing needs by remaining flexible.
• Promote a professional image by adhering to the dress code and maintaining a clean work environment.

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and office equipment (fax, printer).
• High school diploma; certification in Healthcare Front Office Administration is a plus.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Resourceful, proactive, and excellent organizational and multi‑tasking abilities.
• Customer‑service attitude, ability to deal with emergencies effectively, and strong stress‑management skills.
• Multitasking and time‑management skills, with the ability to prioritize tasks.
• Bilingual preferred (English/Spanish).

Valley gate Dental Surgery Centers and its subsidiaries are committed to being an Equal Opportunity Employer and prohibit any form of discrimination or harassment. All applicants are considered for employment opportunities without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, genetics, or any other characteristic protected by federal, state, or local laws.