Member Engagement Manager

• • Serve as ARE-ON's primary relationship-builder with information technology departments, research offices, and applied users across the member community
• • Identify how members' institutional strategy and technology goals should inform ARE-ON's investment in services and capabilities
• • Surface shared investment and partnership opportunities across the membership
• • Facilitate member education on ARE-ON's services and benefits
• • Lead onboarding for new member institutions
• • Own ARE-ON's total engagement strategy, including in-person conferences, meetings, online seminars, and working groups
• • Establish and maintain the overall member engagement program and associated metrics
• • Track applied engagement work carried out across technical and support teams in response to member needs
• • Build professional relationships with senior leadership and decision-makers across multiple organizations
• • Travel in-state to ARE-ON member campuses for in-person relationship building and initiative development, estimated at 25% to 50% of working time
• • Report to the Executive Director
• • Work as an individual contributor with no direct reports

• Bachelor's degree in a relevant field from an accredited institution of higher education, or equivalent combination of education and experience
• At least four years of experience building and managing professional relationships with senior leadership or decision-makers across multiple organizations, departments, or business units
• Demonstrated experience operating in a complex, multi-stakeholder environment, coordinating across functions or organizational boundaries
• Successful candidate must reside within the state of Arkansas
• Regular, reliable, and non-disruptive attendance
• Ability to create and maintain collegial, harmonious working relationships
• Must have proof of legal authority to work in the United States on the first day of employment
• Criminal background check required
• Motor Vehicle Reports check required
• Sex Offender Registry check required

Demonstrates expertise in relationship management and member engagement strategies, with a focus on building partnerships and facilitating education on services. Proven ability to operate in complex, multi-stakeholder environments while maintaining strong professional relationships with senior leadership.

• Relationship Management
• Member Engagement Strategy
• Stakeholder Coordination
• Onboarding Experience
• Educational Facilitation

• Bachelor's Degree
• Professional Relationship Building
• Engagement Metrics Tracking
• Complex Environment Navigation
• Organizational Coordination

• Collegial Relationship Building
• Communication Skills
• Team Collaboration
• Problem-Solving

• Proof of Legal Authority to Work in the United States
• Criminal Background Check
• Motor Vehicle Reports Check
• Sex Offender Registry Check

• Member Community
• Investment Opportunities
• In-Person Conferences
• Online Seminars
• Multi-Stakeholder Environment