Sales BDC Agent
Job in
Fayetteville, Washington County, Arkansas, 72702, USA
Listed on 2026-06-24
Listing for:
Crain Automotive Team
Full Time
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Crain Automotive is seeking a Service BDC (Business Development Center) representative to join our team. The Service BDC representative will be responsible for handling inbound and outbound calls related to service appointments, scheduling, and customer inquiries. This individual will also assist with customer follow-up, appointment reminders, and maintaining customer satisfaction. We have multiple shifts available and are looking to fill 6-9 spots!
Responsibilities:- Answer incoming service calls and respond to customer inquiries
- Schedule service appointments and follow up with customers
- Provide excellent customer service and maintain high levels of customer satisfaction
- Utilize CRM system to track customer interactions and appointments
- Assist with service marketing campaigns and promotions
- Prior experience in a customer service or call center role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in computer systems and CRM software
- Strong attention to detail and organizational skills
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