Service Advisor Assistant

Service Advisor Assistant (Entry-Level)
Launch Your Career with Lewis Automotive Group!

Looking for a career instead of just another job?

Lewis Automotive Group is seeking an energetic, customer-focused Service Advisor Assistant to join our award-winning Service Department. If you enjoy helping people, staying organized, and working in a fast-paced environment, this is a fantastic opportunity to get your foot in the door with one of Northwest Arkansas' most respected automotive dealerships.

No automotive experience? That's okay! If you have a positive attitude, strong communication skills, and a willingness to learn, we'll provide the training you need to succeed.

What You'll DoAs a Service Advisor Assistant, you'll work alongside our experienced Service Advisors to ensure every customer has an outstanding service experience. Your responsibilities will include:

Welcoming customers and assisting with the service check-in process

Helping schedule service appointments and keeping customer information up to date Communicating with customers regarding appointments, vehicle status, and parts availability

Assisting with work orders, invoices, and dealership management system (DMS) documentation

Coordinating with the Parts and Service Departments to keep repairs moving efficiently

Following up with customers after service to ensure complete satisfaction

Answering customer questions and providing exceptional service from start to finish

Maintaining organized service records and administrative files

Helping keep the service department clean, organized, and operating efficiently

Supporting the Service Advisors and Service Manager with daily operations

At Lewis Automotive Group, we believe our employees are our greatest asset. We invest in our people and promote from within whenever possible.

We

Offer:

Competitive payPaid training

Career advancement opportunities

Health, dental, and vision insurance

Company-paid life insurance
401(k) with company match

Paid vacation and holidays

Employee discounts

Wellness center with gym, sauna, basketball court, and pickleball courts

Positive, team-oriented work environment

Stable, family-owned company with over 80 years of success

Why This Job is Different This position is an excellent opportunity for someone looking to build a long-term career in the automotive industry. Many of our Service Advisors, Managers, and leaders started in entry-level roles and advanced through hard work and dedication.

If you're motivated, dependable, and ready to learn, we'd love to meet you.

Apply today and start building your future with Lewis Automotive Group!

Lewis Automotive Group is an Equal Opportunity Employer.

What We're Looking For We're looking for someone with a positive attitude, a strong work ethic, and a passion for delivering outstanding customer service. If you're eager to learn and enjoy working with people, we want to hear from you!

Required Qualifications Outstanding customer service skills with a friendly, professional attitude

Excellent communication skills, both verbal and written

Strong organizational skills with exceptional attention to detail

Ability to multitask and stay organized in a fast-paced environment

Team player who enjoys collaborating with Service Advisors, Technicians, and Parts personnel

Comfortable using computers, email, and Microsoft Office; experience with dealership software (CDK, Reynolds & Reynolds, etc.) is a plus Strong problem-solving skills with the ability to remain calm and professional when assisting customers

Flexible and willing to jump in wherever needed to support the service team Basic knowledge of automotive maintenance is helpful—but not required. We'll train the right person!

Valid driver's license with a clean driving record

Bonus Qualifications (Not Required)
These are great to have, but don't let them stop you from applying!

Experience in customer service, retail, hospitality, or another customer-facing role Coursework or training in Business Administration, Customer Service, or Automotive Technology Previous dealership or automotive service experience

Experience working with dealership management software (DMS)

The Ideal Candidate You'd be a great fit if you are:
Friendly, energetic, and enjoy helping people Dependable and punctual Quick to learn new skills and technologies Able to stay calm and organized under pressure Looking for a long-term career with opportunities to grow Motivated to be part of a team that takes pride in delivering an exceptional customer experience

Don't have every qualification? Apply anyway! We believe great attitudes and strong work ethics are just as important as experience. If you're eager to learn and ready to grow your career, we'd love to meet you.
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