Parking Services Specialist

Parking Services Specialist

The Parking Services Specialist serves as the primary point of contact for customers seeking assistance with parking services. The position responds to inquiries, resolves parking issues, processes permits, payments, and appeals, and provides accurate information regarding university parking policies. The incumbent must exercise sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations.

The position also maintains customer records, processes financial transactions, and supports daily Parking Services operations to ensure accurate and efficient service delivery. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

• High School Diploma or equivalent
• At least one (1) year of customer service experience

Preferred Qualifications:

• At least three (3) years of collection experience
• At least two (2) years of cashier experience
• Proficiency in Spanish and English

Knowledge, Skills & Abilities:

• Ability to exercise sound judgment, professionalism, and effective conflict resolution skills while interacting with customers in high-stress or emotionally charged situations
• Proficiency with computers and standard office software
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful interactions
• Ability to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain files

Salary Information:

Required Documents to Apply:

• Cover Letter/Letter of Application
• License or Certificate (see special instructions for submission instructions)
• List of three Professional References (name, email, business title)
• Resume

Optional Documents:

• Proof of Veteran Status

Recruitment Contact Information:

Troy Vela, Strategic Talent Acquisition Specialist, tvela1

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Please provide a copy of your valid driver's license

Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing.

A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Hearing, Sitting, Talking

Manipulate items with fingers, including keyboarding, Repetitive Motion

N/A

Yes