Coordinator, Resident Services

S588A-Cardinal @ W Center
831 W Center St
Fayetteville, AR 72701, USA

COMPENSATION: Non-exempt / hourly (Part-Time / Flexible 30–35 hours per week)

DIRECT REPORT: Community Manager

As a Resident Services Coordinator, your primary focus is driving resident satisfaction, retention, and overall community experience. Working a flexible 30–35 hour weekly schedule, you will take direct ownership of resident engagement, brand reputation, digital outreach, and marketing strategy to cultivate a thriving resident community.

• Key Ownership Areas:
• Resident Events: Own the planning, execution, and coordination of resident events (assisting the Community Manager) to foster a strong sense of community and enhance the overall resident experience.
• Reputation & ORA Scores: Own the strategy for maintaining and increasing the community’s ORA score by utilizing Opiniion tools to regularly send out review opportunities to residents and professionally respond to incoming reviews in a timely manner.
• Monthly Marketing Plan (MMP): Own the creation, building, and execution of the Monthly Marketing Plan (MMP) to drive resident engagement and leasing momentum.
• Social Media & Community Engagement: Demonstrate ownership and passion for running the community's social media accounts, creating daily engaging content, and planning posts that foster connection and community among residents.
• General Responsibilities:
• Demonstrates a positive, professional, and client-oriented attitude with team members, residents, vendors, clients, and the public.
• Assists residents with day-to-day tasks while developing and creating positive community relation s.
• Provides direct administrative support to Leasing & Marketing Team Lead & Community Manager based on the needs of the community.
• Maintains inventory and orders all necessary administrative supplies and equipment.
• A ssists with incoming customer service phone calls professionally as directed by onsite management.
• Provides prompt and courteous responses to all resident and prospective resident requests, ensuring their satisfaction and addressing their concerns.
• Acts as the main point of contact for resident remediations and dispute resolutions, following directions from the Leasing & Marketing Team Lead and Community Manager.
• Supports the onsite team and/or centralization services by collecting rent, deposits, and outstanding payments from residents, while adhering to established procedures.
• Issues notices for late or non-payment, evictions, scans invoices, and handles returned memos in a timely manner.
• Maintains and enhances the tour route to ensure an appealing and welcoming community environment.
• Develops and maintains a comprehensive knowledge of the community, assisting with tours and other tasks as needed and assigned.
• Contributes to lease audits when present at the community, ensuring accuracy and compliance.
• Seeks educational opportunities for personal growth and development, enhancing your skills and knowledge.
• Actively participates in Cardinal U training programs as required to enhance your professional development.

• 1-2 years of customer service, sales, or social media management experience.
• Preference for a flexible work structure of 30–35 hours per week.
• Experience with automated reputation management and survey tools (such as Opiniion) is preferred.
• Excellent computer skills, including typing, punctuation, grammar, and writing ability for correspondence, memos, and digital content creation.
• Basic knowledge of Google platforms, Microsoft Word & Excel.
• Strong communication, organization, and time management skills.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Excellent customer service skills and strong attention to detail.
• High school diploma or GED equivalent is required.
• Available to work evenings and weekends as needed for events or property schedules.
• Ability to champion the Cardinal Culture and Core Values every day.

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential…