Library Services Generalist Job Fayetteville area,Arkansas USA,Customer Service/HelpDesk

Library Services Generalist - Adult & Reference

Exempt:
No

Location:

Fayetteville Public Library

Benefits:
Paid Time Off (Holiday, Sick and Vacation)

Safety Sensitive:
No

Essential Duties And Responsibilities

Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all of our materials and services. Provide exemplary customer service in-person at service desks and at all locations throughout the library. Answer directional and general questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk.

Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns.

Ask open ended questions to assess, understand, and ascertain the customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquires; also includes advanced patron record inquiries, research and technical assistance and readers advisory.

Check out, check in and renew all materials, including atypical items such as electronics and tools, using the integrated library system.

Monitor people using library spaces, keeping watch for unattended children who may need help, and overall safety of library spaces. Protect library assets and ensure building security by monitoring security gates, adhering to library policies, and following appropriate closing procedure.

Maintain customer database with precision and attentiveness to detail. Register customers and update library accounts ensuring customer privacy and confidentiality of customer information per Arkansas State Statute 13.2.7.

Correctly shelve library materials according to the Dewey Decimal system or alphabet according to shelving guidelines to ensure that internal and external customers can locate materials. Straighten, maintain, and check item shelf order and rearrange library materials as needed to ensure proper order. Shift library collections as needed to ensure browseability.

Recover and straighten the library during each shift, including but not necessarily limited to gathering and picking up items, straightening bookcases and furniture, disinfecting library materials, and performing other library housekeeping tasks as required.

Assist with searching for and locating materials reported as returned or otherwise misplaced.

Process items identified for decommission.

Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace.

Assist with library services, small and large-scale programs, and outreach opportunities as needed, including program set-up and tear down, providing adult supervision to youth programs, greeting and crowd control at events, and creating take-home craft kits.

Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train staff members as assigned.

Keep abreast of changing technologies and complete assigned trainings.

Conduct special projects as assigned.

Represent your department on various library committees as requested.

Assume personal responsibility for building maintenance and solving minor issues and problems.

Perform any other related duties as required or assigned.

Circulation Services Duties

Accurately conduct financial transactions in cash, check, or credit/debit card, and using an online point-of-sale system.

As assigned, notify customers of damage or missing parts, coordinate returns and assess fees on customer account, initiate customer notification of overdue items, fees, and requested items.

Locate, process, and shelve item holds for customer pickup, notify customers of held items for pick-up status, and assist them in…