Bilingual Customer Service Representative

Position: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

To WOW Signature Bank of Arkansas customers and other callers with professional, knowledgeable, friendly, and expedient information as requested.

Essential Duties, Responsibilities & Expectations:

Exhibit a sense of urgency to provide the finest of customer service at all times and in all forms of verbal and written communications

Deliver “Signature Service” standards with emphasis on personal, friendly and mannerly interaction with customers

Provide prompt, accurate and professional service to customers via telephone and internet by maintaining knowledge of products/services, rates, policies, procedures, locations, etc.

Assist callers with address changes, stop payments, account inquiries, funds transfers, statement changes, research, and check reorders

Actively seek opportunities to increase customer’s relationship with the bank by suggesting/setting up additional products and services (or referring customer to another banker as appropriate)
Assist customers with Online Banking/Bill Pay needs:

Answer Online Banking/Bill Pay Questions Register for service(s)
Approve applications

Reset passwords

Mobile deposit

Update/correct information

Reply to secure emails

Provide Assistance to automated telephone banking system customers.

Help customers with questions/problems related to debit card:

Close debit cards/Assist with reorder requests

Reset PINsIncrease limits

Research transactions

Activate debit cards

Verify information on Card Sentry debit card alerts and forward responses to locations.

Process Internet CDs.Process daily, weekly and monthly reports as necessary.

Handle miscellaneous duties and special projects as requested.

Perform all other tasks requested as they relate to the Bank and its functions.

Supervisory Responsibilities:

None Compliance:

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls.

All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

High school diploma or general education degree required; college degree preferred

Minimum of 2 years previous banking experience preferred; previous sales or customer service experience required; prior call…