COX Desk and Student Info Center Supervisor

North West Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The COX Welcome Desk & Student Information Center Supervisor provides excellent customer service to students, employees, and guests while overseeing front desk operations at both the COX Welcome Desk and Student Information Center (SIC). This position manages part-time staff, handles scheduling, training, and communication, and supports Student Life programs and resources

Essential Duties:

• Provide friendly, accurate assistance to students, staff, and visitors
• Maintain knowledge of campus services, resources, and events
• Oversee hiring, onboarding, and training of front desk staff
• Create and manage staff schedules for both desks
• Supervise daily operations and ensure smooth service coverage
• Communicate updates and procedures from Student Life to front desk staff
• Manage supplies, lost and found, and general office organization
• Support Student Life initiatives, including the Food Pantry and Game Room
• Keep signage, flyers, and information up to date in SIC and restroom areas
• Foster teamwork and address conflicts or performance concerns when needed
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college
• Answering switchboard calls for the college

Rate of Pay: $17.34 hourly
* Higher compensation may be considered based on qualifications directly related to position

Minimum Qualifications:

• High school diploma or equivalent
• Experience in student services, customer service, or supervision

Knowledge, Skills, and Abilities:

• Knowledge of the organization and administration of various higher education academic and social programs
• Knowledge of campus and community resources
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
• Ability to coordinate the activities of campus academic and/or social programs
• Ability to evaluate collected information and formulate into recommendations
• Ability to compile information into report form

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is:

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking

• Hearing
• Repetitive motion
• Talking

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary.

Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

NWACC is an Equal Opportunity Employer, please see our EEO policy.