Credit Specialist

Updated:
Jan 11, 2025 - The Credit Specialist oversees the verification process for all renters, ensuring accuracy and compliance with state regulations. Manages the credit report pull process and collaborates closely with the Director of Credit to guarantee thorough credit reviews. Utilizes various tools and programs to analyze credit data, prepare onboarding correspondence, and process payments, effectively minimizing risk and potential loss to the company.

• Delinquent Account Review:
  Review files to select delinquent accounts for collection efforts.
• Follow-Up Calls:
  Conduct follow-up calls as necessary to collect past due outstanding invoices.
• Risk Analysis:
  Conduct financial risk analysis to determine and monitor account credit risk within the assigned portfolio.
• Team
  
  Collaboration:
  
  Work closely with customers, sales, finance, and customer service to keep the team updated on the status of the respective customer portfolio.
• Credit Risk Evaluation:
  Evaluate customer records and recommend actions to be taken for credit risk accounts.
• Credit Information Exchange:
  Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings.
• Credit Rating Development:
  Assist manager in developing credit ratings and credit lines for the customer base.
• Database Management:
  Create and maintain credit databases on activity in the customer account base.
• System Updates:
  Updated information in the system every time contact is made with the customer.
• Credit Hold Resolution:
  Review and resolve credit-held orders daily.
• Backup Support:
  Provide backup coverage for other collection analysts.
• Merchant Underwriting:
  Underwriting complex merchant set-ups and/or high exposure applications with advanced understanding of ERM Risk appetite.
• Merchant Review:
  Ongoing review of merchants requiring a limit increase or flagged by the Risk process.
• Credit Risk Assessment:
  Performing credit risk assessment of existing high-risk and complex merchants.
• Risk Mitigation:
  Analyzing personal, business, and financial information, ensuring all risks are mitigated.
• Client Negotiation:
  Negotiating directly with clients and internal stakeholders (including senior management) for complex set-ups requiring explanation of specific credit policies and decisions.
• Risk Account Presentation:
  Triaging and presenting high-risk accounts amongst other ERM Risk areas.
• Financial Analysis Support:
  Assists in the financial analysis, credit underwriting, and approval process.
• Credit Package Preparation:
  Prepares credit approval packages, annual reviews, renewals of credit, client credit proposals, and coordination of document preparation and signings.
• Client Contact and Account Monitoring:
  In collaboration with the Credit Manager, will assist in contacting clients and monitoring accounts.
• Excel Management:
  Maintain and create Excel spreadsheets.
• International
  
  Collaboration:
  
  Participation in telephone conferences with other countries

• Account Review:
  Review transactions on customer’s accounts daily.
• Collections:
  Collect accounts by sending invoice reminders and communicating with customers.
• Customer Assistance:
  Assist customers with account policies and credit terms.
• Payment Research:
  Research NSF payments and COD payment issues.
• Transaction Processing:
  Process credit card transactions and process lien waivers.
• Dispute Resolution:
  Assist in researching customer payment disputes.
• Tax Research:
  Research tax-exempt qualifications.
• Department Flexibility:
  Learn the basic functions of multiple departments and be able to move between those departments to fill temporary staffing needs and assist with special projects.
• Quick Decision Making:
  Interact with different areas to make quick and effective solutions to release credit orders efficiently within 24 hours.
• Report Preparation:
  Preparation of daily credit reports.
• Cross-Department Interaction:
  Interaction with the areas of sales, fulfillment, operations, collection, logistics, etc.

• Risk Framework Documentation:
  Articulating and documenting the risk appetite frameworks for relevant entities.
• Receipt Posting:
  Perform customer receipts posting and accounts reconciliation.
• Financial Reporting:
  Prepare periodic financial reports on AR Balances, customer status reports, and unpaid invoices.
• Deduction Management:
  Manage deduction requests from customers in compliance with policies.
• Customer Inquiry Resolution:
  Investigate and resolve any irregularities or inquiries coming from customers.
• Cash Flow Support:
  Support the preparation of the monthly/quarterly cash flow.
• Accounting Assistance:
  Be a valuable assistant to the Commercial Team for any general accounting request related to customers.
• Discrepancy Monitoring:
  Monitor and report on accounting discrepancies.
• SOX Compliance Support:
  Support the group monthly SOX compliance and prepare…