Operations Specialist

Job Details

Job Location:

Fayetteville Operations - Fayetteville, AR 72703

Job Title:

Operations Specialist

Reports to:

SVP Deposit Operations Manager

FLSA Status:
Non-Exempt – Hourly

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful Team Member will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

The position of Operations Specialist is responsible for a wide range of operational functions and is multi-faceted with critical time schedules and deadlines. Completion of all assigned duties both accurately and proficiently are essential for this position.

Exhibit a sense of urgency to provide the finest of customer service at all times and in all forms of verbal and written communications.

May be required to effectively handle any assigned duties including but not limited to the following:

• NSF notices
• Providing customer service over the phone
• Review and Process Unposted and NSF items
• ACH Exceptions and Return items
• Download Digital Banking wire transfers
• Process incoming and outgoing wire transfers
• Send foreign checks for collection
• Stop Payments
• Document editing, tracking and imaging
• Process ACH and Debit Card disputes
• Review all potential fraud items
• Process mobile banking deposits
• Process Chargeback items
• Perform all other tasks requested as they relate to the Bank and its functions

Supervisory Responsibilities:

None

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls.

All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

• High school diploma or general education degree required
• 1-2 years Bank Operations experience required

• Ability to effectively communicate courteously and professionally in English (both written and oral)
• Ability to perform all assigned duties and responsibilities within a reasonable time frame
• Strong computer skills and ability to utilize all necessary software applications
• Ability to operate standard office equipment
• Strong listening skills with the ability to recognize opportunities for referring the customer for needed products/services
• Organizational skills with ability to effectively handle multiple tasks simultaneously
• Sound reasoning and judgment skills
• Must be self-motivated and work well in a team environment
• Ability to work under time constraints

• General office environment
• May be necessary to work extended hours
• The noise level is usually moderate
• Periodic travel

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Able to sit or stand for an extended period of time
• Able to exercise a full range of body motion, including sitting, standing, walking, stooping and reaching
• Able to lift up to 20 pounds
• Requires Team Member to talk and hear
• Requires Team Member to use fine motor skills
• Special vision abilities require close vision and the ability to adjust focus