Software Development Analyst

Software Development Analyst

Company: Black Hills Energy

Location: Fayetteville, AR

Work Type: On-site, Remote

Salary: $28.75 - $43.17/hr

Job Type: Full-time

Benefits: Medical, Dental, Vision, Life, Retirement, PTO

Posted: 9 hours ago

As a key member of the Black Hills IT Business Applications team, this position will be responsible for developing applications that simplify, optimize, and automate business processes. Responsibilities include designing and maintaining software solutions, partnering with business customers, collaborating with other IT teams, engaging with vendors, and preparing and maintaining application system and technical documentation.

• Collaborate with stakeholders to understand business processes and identify opportunities to enhance or automate solutions.
• Develop comprehensive plans for automation solutions, considering system integrations, scalability, and user requirements, following application lifecycle guidelines.
• Design, build, and support enterprise applications using the Salesforce platform, web development fundamentals, and a modern cloud environment.
• Work with IT and other business team members in all phases of implementation and software development life cycles, including identifying and documenting requirements, creating technical design documents, developing, and testing solutions, troubleshooting, and resolving application issues.
• Take proactive steps to evaluate issues, determine alternatives, and implement the appropriate solution for the customer. Provide follow-up to ensure successful implementation of designs and enhancements. Improve business processes by monitoring and analyzing trends in service tickets received, aiding in problem resolution, and recommending improvements and providing business process training.
• Follow best practices for version control, application lifecycle management, and participate and ensure compliance with IT change control and SOX processes.
• Be available as part of a rotating On-Call schedule to respond during non-working hours, especially related to project target dates and company emergencies.

• Stay up to date on changes and advances in technology that could affect the company.
• Collaborate, mentor, and cross-train with a team of analysts and software developers on concepts, standard methodologies, and software development.

• Associate's Degree in Information Technology, Computer Science or related specialty, or equivalent combination of relevant experience and education.
• Minimum of 1 year experience with software development, supporting application systems, or combination of relevant experience and education.
• Great customer service, leadership, time management, and organizational skills, along with demonstrating the ability to prioritize, work within challenging situations, and adapt quickly when business priorities change.
• Ability to troubleshoot and solve problems across the entire applications ecosystem with guidance.
• Professional oral and written communication skills when working with IT and business customers with minimal oversight from leader.
• Ability to work independently with vendors, other IT team members and business partners - locally and remotely - on software requirements and system support, while keeping team members and leadership well informed of efforts.
• Maintains a regular, dependable attendance and a consistently high level of performance.

• Prior experience designing, developing, and supporting automated processes and information systems. Knowledge of information technology concepts, including business area analysis, business system design, data modeling, and application development.
• Depending upon assignments, experience with programming languages and related technologies including C#, Python, JavaScript, Apex, HTML, SQL, Oracle, SOQL, and Power Shell.
• Knowledge of Generative AI concepts and technologies including large language models (LLM).
• Proven understanding of the importance of cybersecurity in protecting company technology assets. Understanding of Sarbanes–Oxley and other risk-based controls as they relate to software systems preferred but not required.